Toll Logistics

Streamlining Loading Procedures

How Smart Recognition Could Enhance Chain of Responsibility Compliance

Explore how Toll Group could revolutionize loading procedures across their 450+ sites using Scratchie's instant recognition platform to improve compliance and reduce loading errors.

Client

Toll Logistics

Services

Loading Safety Recognition, Chain of Responsibility Rewards, Remote Driver Awards, Convo Card Communication, Multi-Site Leaderboards

Date

2025

Industry

Logistics

With over 16,000 team members across 450+ sites, Toll Group faces significant challenges maintaining consistent loading standards and Chain of Responsibility compliance. Scratchie's platform offers an innovative approach that could transform loading procedures from compliance burdens into engaging activities where safety excellence becomes a source of pride.

Chain of Responsibility Excellence

Enable consistent compliance across all sites by instantly rewarding proper load restraint and documentation practices. Supervisors could recognize correct weight distribution and securement methods in real-time, making compliance a positive experience rather than a punitive one. This approach could significantly reduce violations and improve audit outcomes.

Deskless Worker Engagement

Connect with 16,000+ mobile workers through instant mobile recognition, regardless of their location. Drivers at remote delivery sites could receive immediate rewards for excellent loading practices, creating consistent standards across the entire network. This could dramatically improve engagement among traditionally hard-to-reach employees.

The potential for positive reinforcement to transform logistics operations is substantial. By making loading safety immediately rewarding and creating clear communication channels, companies like Toll Group could build unified teams committed to excellence. The expected benefits - from improved compliance to enhanced worker engagement - suggest that recognition-based approaches could set new standards for the logistics industry.