Scratchie Pro Plan

SYDNEY WAREHOUSING QUALITY

Sydney warehousing teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's warehousing sector faces increasing pressure to maintain perfect accuracy while managing high-volume operations. With the rise of same-day delivery expectations and complex inventory management, warehouse teams struggle to balance speed with precision. Common challenges include picking errors, inventory discrepancies, and damaged goods during handling - all of which impact bottom-line performance and client satisfaction.

Sydney's warehousing sector employs over 45,000 workers across 1,200+ facilities, with major concentrations in Western Sydney and the Eastern Creek logistics hub. Recent market research shows a 23% annual growth in e-commerce fulfillment operations, driving increased demand for zero-defect warehouse operations. Local regulations, including NSW Chain of Responsibility laws and SafeWork NSW guidelines, require strict adherence to quality control measures.

Our Solution

Our Quality Excellence Recognition program specifically addresses warehousing challenges through a comprehensive reward system designed for Sydney's unique logistics landscape. By incentivizing precision work and celebrating zero-defect achievements, we help warehouses create a culture of excellence while meeting strict Chain of Responsibility requirements and NSW WorkSafe standards.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital recognition when Order Pickers achieve 100% accuracy across 500+ picks, with special rewards for maintaining zero mispicks while using RF scanning systems and voice-picking technology

• Performance tracking for Reach Truck Operators who consistently demonstrate precise handling during high-bay storage operations, including clean rack impact records and proper pallet placement

• Specialized rewards for Inventory Controllers who maintain perfect cycle count accuracy and resolve discrepancies within 24 hours using WMS systems

• Recognition program for Loading Dock Coordinators achieving zero damage reports while managing container unloading and cross-docking operations

• Milestone awards for Materials Handlers demonstrating excellence in product handling using electric pallet jacks, forklifts, and conveyor systems

• Quality achievement tracking for Dispatch Coordinators maintaining error-free documentation and perfect load securing compliance

• Team-based rewards for shift supervisors who lead their teams to achieve zero-defect KPIs across receiving, put-away, picking, and dispatch operations

• Special recognition for maintenance technicians who ensure 100% uptime of critical warehouse equipment including automated storage and retrieval systems (AS/RS), conveyor networks, and RF infrastructure

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% reduction in picking errors across all warehouse operations, validated through RF scanning and cycle counts

• 67% decrease in product damage during materials handling and storage operations

• 91% improvement in inventory accuracy metrics through enhanced attention to detail

• 38% reduction in customer returns due to improved quality control processes

• 82% increase in employee satisfaction and retention rates among warehouse staff

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.