Scratchie Pro Plan

BRISBANE WAREHOUSING QUALITY

Brisbane warehousing teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's warehousing sector faces increasing pressure to maintain exceptional quality standards while managing high-volume operations. Manual handling errors, inventory discrepancies, and picking accuracy issues can significantly impact bottom-line results and client satisfaction. Without proper recognition systems, maintaining consistent quality performance becomes challenging.

Brisbane's warehousing sector employs over 12,000 workers across 450+ facilities, with particular concentration in the Australia TradeCoast region. Recent industry surveys show 67% of local warehouses struggle with quality consistency and worker retention. The implementation of recognition programs has shown a direct correlation with improved performance metrics and reduced turnover rates.

Our Solution

Our warehousing excellence award program provides a structured framework to recognize and reward outstanding quality performance across all warehouse operations. From receiving and putaway to picking and dispatch, we help Brisbane facilities implement comprehensive quality metrics and recognition systems that drive continuous improvement.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when Reach Truck Operators achieve perfect putaway accuracy across high-bay racking systems, including correct location assignment, damage-free handling, and barcode verification

• Performance tracking for Order Pickers maintaining 99.9% picking accuracy while meeting productivity KPIs using RF scanners and voice-picking technology

• Quality excellence rewards for Inventory Controllers who maintain perfect cycle count accuracy and resolve discrepancies within 24 hours using WMS systems

• Recognition program for Loading Dock Coordinators achieving error-free container unloading and proper use of dock levelers, trailer restraints, and safety barriers

• Milestone awards for Materials Handlers demonstrating mastery of proper pallet building techniques, stretch wrapping standards, and load stability requirements

• Quality achievement tracking for Receiving Teams maintaining accurate documentation, proper damage inspection protocols, and timely system updates

• Peer nomination system for Team Leaders who implement effective quality control measures and maintain 5S standards across their work zones

• Special recognition for Systems Coordinators who ensure WMS data integrity and maintain accurate inventory location mapping

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in picking errors across ambient and temperature-controlled environments

• 37% improvement in inventory accuracy through enhanced cycle counting protocols

• 52% decrease in product damage during putaway and retrieval operations

• 89% increase in employee satisfaction and retention rates

• 41% reduction in customer complaints related to order accuracy and condition

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.