Scratchie Pro Plan

SYDNEY UTILITIES QUALITY

Sydney utilities teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's utilities sector faces increasing pressure to maintain world-class infrastructure while managing aging assets, skilled worker shortages, and stringent quality requirements. Traditional recognition programs fail to address the unique challenges of precision work in high-voltage environments, complex underground operations, and critical maintenance tasks.

Sydney's utilities sector employs over 12,000 technical specialists maintaining critical infrastructure across 12,367 km of underground cables and 23,000 substations. Recent infrastructure investments exceeding $2.8 billion have increased demand for precision work and quality excellence. Local regulatory requirements including AS/NZS 3000 compliance and Energy Safe NSW standards create unique challenges for maintaining consistent quality across diverse technical operations.

Our Solution

Our Quality Excellence Recognition program transforms utilities workmanship by rewarding exceptional quality in specific high-stakes tasks. From precise cable jointing to meticulous transformer maintenance, we recognize the craftspeople who maintain Sydney's essential services to the highest standards. Our platform integrates with existing quality management systems while providing real-time recognition for outstanding technical work.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for High Voltage (HV) technicians achieving zero-defect terminations on 11kV-33kV cable joints, verified through thermal imaging and partial discharge testing

• Quality achievement tracking for underground asset specialists completing precision horizontal directional drilling operations with minimal surface disruption

• Performance rewards for substation technicians maintaining transformer oil quality above 99.9% purity through rigorous testing and filtration protocols

• Craftsmanship bonuses for network controllers demonstrating excellence in SCADA system operations during peak demand periods

• Recognition system for overhead linespeople achieving perfect scores on pole-top rescue assessments and insulator replacement procedures

• Quality milestone tracking for smart meter technicians maintaining 99.8% first-time installation success rates

• Peer nomination platform for recognizing exceptional troubleshooting skills in fault response teams working on underground network repairs

• Excellence awards for control room operators maintaining grid stability during extreme weather events through precise load management

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% reduction in rework requirements for underground cable installations

• 67% improvement in first-time quality pass rates for high-voltage terminations

• 89% increase in worker engagement with quality improvement initiatives

• 52% decrease in customer-reported power quality issues

• 94% satisfaction rate among recognized technical specialists

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.