Scratchie Pro Plan

MELBOURNE UTILITIES QUALITY

Melbourne utilities teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's utilities sector faces increasing pressure to maintain exceptional service standards while managing aging infrastructure, regulatory compliance, and workforce safety. Quality control issues can lead to service disruptions, compliance violations, and reduced customer satisfaction.

Melbourne's utilities sector employs over 12,000 workers across power, water, and gas services. Recent infrastructure investments exceed $4.2 billion, with growing emphasis on service quality and reliability. Local regulatory bodies including ESV and DELWP maintain strict compliance requirements for service standards and safety protocols.

Our Solution

Our utilities excellence award program helps Melbourne power, water, and gas providers recognize and reward outstanding quality achievements. From precise equipment maintenance to exemplary customer service, we provide a comprehensive framework for acknowledging and promoting excellence across all utility operations.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for substation technicians who achieve zero-defect maintenance rounds on high-voltage equipment including transformer inspections, switchgear testing, and protection relay calibration

• Performance tracking for water treatment operators maintaining optimal chemical dosing levels, filter backwashing procedures, and water quality parameters within DELWP guidelines

• Quality achievement rewards for network controllers demonstrating excellence in SCADA system monitoring, outage response coordination, and load balancing operations

• Recognition program for gas pipeline technicians completing precise leak detection surveys, cathodic protection measurements, and emergency response protocols

• Excellence awards for meter readers achieving 99.9% accuracy in smart meter data collection, successful customer interactions, and hazard reporting

• Quality milestone tracking for maintenance crews completing underground cable repairs, pole replacements, and network upgrades to Melbourne distribution standards

• Peer nomination system for control room operators demonstrating exceptional grid management during peak demand periods and system emergencies

• Special recognition for compliance officers maintaining perfect ESV audit scores and implementing VicTrack safety protocols

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in equipment-related service interruptions through improved maintenance quality

• 67% increase in first-time-right repairs on critical infrastructure components

• 89% improvement in regulatory compliance audit scores

• 52% boost in customer satisfaction ratings for service quality

• 78% increase in employee engagement with quality improvement initiatives

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.