Scratchie Pro Plan

BRISBANE UTILITIES QUALITY

Brisbane utilities teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's utilities sector faces increasing pressure to maintain exceptional quality standards while managing aging infrastructure, complex compliance requirements, and a growing skills gap. Traditional recognition programs often fail to address the unique challenges of utility operations.

Brisbane's utilities sector employs over 15,000 workers across power, water, and gas services. Recent infrastructure upgrades and the transition to renewable energy sources have created new quality challenges. Local utilities report a 23% increase in demand for skilled workers who can maintain high-quality standards across both traditional and emerging technologies.

Our Solution

Our Quality Excellence Recognition program is specifically designed for Brisbane's utilities sector, focusing on measurable quality improvements in critical areas like network maintenance, asset management, and customer service delivery. The program uses data-driven metrics to reward exceptional workmanship and drive continuous improvement.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Specialized recognition for Network Technicians achieving zero defects in underground cable installations and joint terminations

• Performance tracking for Substation Engineers maintaining 99.9% uptime across Brisbane's power distribution network

• Quality milestone rewards for Water Treatment Operators achieving perfect compliance with ADWG guidelines and maintaining optimal chlorine residual levels

• Excellence recognition for Gas Network Controllers demonstrating precision in pressure management and leak detection protocols

• Craftmanship awards for Line Workers completing overhead powerline maintenance with zero safety incidents and perfect insulation testing results

• Smart meter installation quality tracking for Field Technicians achieving first-time-right installations and accurate data transmission

• Peer nomination system for Control Room Operators maintaining grid stability during peak demand periods

• Special recognition for Asset Maintenance Teams achieving perfect scores on transformer oil analysis and switchgear maintenance protocols

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in network maintenance rework through improved first-time-right completion rates

• 67% increase in customer satisfaction scores for utility service installations and repairs

• 89% improvement in compliance audit outcomes across all utility operations

• 52% decrease in quality-related incidents in high-voltage maintenance work

• 95% worker engagement in quality improvement initiatives across all utility divisions

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.