Scratchie Pro Plan

MELBOURNE UTILITIES SUCCESS

Melbourne utilities teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Melbourne's utilities sector faces unique challenges in maintaining team motivation and recognizing achievements across complex infrastructure projects. With increasing pressure on essential services delivery, strict compliance requirements, and the need for seamless coordination between field technicians, control room operators, and maintenance crews, traditional recognition programs often fall short.

Melbourne's utilities sector employs over 12,000 technical specialists across power distribution, water management, and gas infrastructure. Recent industry analysis shows a 15% annual growth in infrastructure projects, with increasing demand for skilled technicians and operations specialists. Local compliance requirements, including Energy Safe Victoria (ESV) regulations and Victorian Electricity Distribution Code standards, create unique operational challenges that require specialized recognition approaches.

Our Solution

Project Milestone Celebrations delivers a comprehensive achievement recognition platform specifically designed for Melbourne's utilities sector. Our solution transforms how utilities teams celebrate project successes, from successful substation upgrades to completed network maintenance initiatives, while ensuring alignment with industry compliance standards and safety protocols.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital recognition when Network Controllers complete critical switching operations with zero safety incidents across Melbourne's electrical grid

• Milestone rewards for Maintenance Technicians achieving 100% completion rates on scheduled transformer inspections and thermal imaging assessments

• Team celebration triggers when Field Operations Crews complete underground cable repairs ahead of schedule while maintaining AS/NZS 3000 compliance

• Achievement tracking for Control Room Operators managing peak load periods with optimal grid stability and response times

• Special recognition program for Asset Inspection Teams completing quarterly overhead line inspections and vegetation management assessments

• Project completion bonuses when Substation Technicians successfully complete protection system upgrades and testing protocols

• Safety milestone celebrations for crews achieving perfect scores on ESV compliance audits and maintaining zero reportable incidents

• Performance rewards when SCADA Systems Engineers complete successful DCS upgrades and control system optimizations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% improvement in scheduled maintenance completion rates across power distribution networks

• 67% increase in team engagement scores among field operations crews

• 28% reduction in project delivery delays for major infrastructure upgrades

• 91% retention rate among senior technical specialists and control room operators

• 52% boost in proactive hazard reporting and safety compliance adherence

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.