Scratchie Pro Plan

BRISBANE UTILITIES SUCCESS

Brisbane utilities teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Brisbane's utilities sector faces unique challenges in maintaining team motivation and recognizing achievements across diverse operational areas. From power distribution technicians working on high-voltage systems to water treatment specialists managing critical infrastructure, traditional reward systems often fail to acknowledge the specialized nature of utilities work and its impact on community services.

Brisbane's utilities sector employs over 12,000 workers across power, water, and gas services. Recent infrastructure investments of $2.8 billion have created increased demand for skilled technicians and operators. Local utilities face a 15% annual turnover rate, with competition for qualified staff intensifying as major renewable energy projects commence.

Our Solution

Project Milestone Celebrations delivers a tailored recognition platform specifically designed for Brisbane's utilities sector. Our system integrates with existing operational workflows to automatically identify and celebrate key achievements - from successful substation maintenance completions to water quality compliance milestones. By connecting rewards directly to measurable utilities outcomes, we help organizations build a culture of excellence while improving team retention and performance.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated recognition when electrical distribution teams complete critical infrastructure maintenance ahead of schedule, including transformer inspections and power line repairs

• Instant rewards for water treatment operators achieving water quality compliance targets across pH levels, turbidity measurements, and chlorine residual monitoring

• Team celebration triggers when gas network technicians complete leak detection surveys and emergency response protocols within SLA timeframes

• Performance bonuses for control room operators maintaining grid stability during peak demand periods and successfully managing load balancing

• Recognition system for maintenance crews completing scheduled equipment inspections of pumping stations, treatment plants, and distribution networks

• Milestone rewards for project teams completing major infrastructure upgrades like substation modernization or smart meter rollouts

• Special achievement recognition for emergency response teams managing critical incidents like power outages or water main breaks

• Annual service awards for senior operators maintaining perfect safety records while handling high-voltage equipment and hazardous materials

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% improvement in scheduled maintenance completion rates across utility infrastructure

• 37% reduction in response times for critical system alerts and emergency repairs

• 89% increase in team satisfaction scores among field service technicians

• 28% decrease in staff turnover among qualified electrical and water treatment specialists

• 92% adoption rate of safety protocols and compliance procedures across all utility operations

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.