Scratchie Pro Plan

SYDNEY TRAVEL SAFETY

Sydney travel teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Sydney's travel industry faces unique safety challenges across airports, cruise terminals, and tour operations. With over 42 million passengers annually through Sydney Airport and 1.2 million cruise visitors, maintaining consistent safety protocols while managing high-volume tourist traffic requires constant vigilance. Traditional safety programs struggle with low engagement and delayed reporting.

Sydney's travel sector employs over 35,000 workers across aviation, maritime, and tourism operations. Recent WorkSafe NSW data shows a 23% increase in reported incidents within ground transport operations, highlighting the critical need for enhanced safety engagement. Local regulations require strict compliance with Civil Aviation Safety Authority (CASA) guidelines, Maritime Safety protocols, and tourism operator safety standards.

Our Solution

Our Travel Safety Recognition & Rewards platform transforms hazard reporting into an engaging, instant-reward experience. Designed specifically for Sydney's tourism and transport operators, the system incentivizes proactive safety measures across all travel touchpoints - from airport ground operations to harbour cruises and guided tours. Real-time recognition ensures immediate positive reinforcement for safety-conscious behaviors.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when ground handlers complete pre-flight safety checks including FOD sweeps, baggage loading compliance, and aircraft approach zone clearance verification

• Mobile hazard reporting system for tour guides to document unsafe conditions at tourist sites, including crowd management issues, weather-related risks, and facility maintenance concerns

• Automated recognition when cruise terminal operators verify gangway stability, passenger flow management, and maritime safety compliance

• PPE compliance tracking for baggage handlers, including high-visibility vests, safety shoes, and hearing protection with instant reward allocation

• Near-miss reporting incentives for shuttle bus drivers documenting road hazards, passenger loading risks, and vehicle safety concerns

• Safety milestone celebrations for airport ramp agents achieving incident-free periods in aircraft marshalling and ground support equipment operation

• Digital safety wallet integration with Sydney Airport's SAFE system for streamlined reporting and reward tracking

• Real-time recognition for tourist vessel crews completing maritime safety protocols and passenger briefing requirements

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% increase in hazard reporting across airport ground operations and tourist facilities

• 38% reduction in baggage handling incidents and equipment-related accidents

• 92% staff engagement in daily safety protocols and pre-shift equipment checks

• 64% improvement in tourist site risk assessment completion rates

• 27% decrease in workplace injury claims across travel operations

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.