Scratchie Pro Plan

MELBOURNE TRAVEL SAFETY

Melbourne travel teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Melbourne's travel industry faces unique safety challenges across airport operations, ground transportation, and tourism services. With increasing passenger volumes and complex operational requirements, maintaining consistent safety standards becomes crucial. Traditional safety programs often fail to engage workers effectively, leading to compliance gaps and preventable incidents.

Melbourne's travel industry employs over 25,000 workers across various sectors, from airport operations to tourism services. Recent WorkSafe Victoria data shows a 23% increase in reported safety incidents within the travel sector, highlighting the need for enhanced safety engagement. Local regulations require strict compliance with passenger safety protocols, making effective safety recognition programs essential for operational excellence.

Our Solution

Our Travel Safety Recognition & Rewards platform transforms safety culture by providing instant recognition for proactive safety behaviors. From rewarding baggage handlers for proper lifting techniques to incentivizing tour bus drivers for thorough pre-trip inspections, our system makes safety engagement immediate and meaningful. The mobile-first platform enables real-time hazard reporting and recognition, ensuring safety remains top-of-mind across all travel operations.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when airport ground crew complete proper aircraft approach procedures, including wing-tip clearance checks and FOD inspections

• Mobile hazard reporting system for tour guides to document unsafe conditions at tourist sites, including crowd management issues and emergency exit blockages

• Automated recognition when shuttle drivers complete comprehensive vehicle safety checks, including tire pressure, brake function, and passenger restraint systems

• PPE compliance tracking and rewards for baggage handlers using proper lifting equipment and wearing high-visibility gear

• Digital safety milestone celebrations for tourism vessel operators maintaining perfect safety records in passenger boarding procedures

• Near-miss reporting incentives for airport terminal staff identifying potential hazards like wet floors, escalator issues, or unsecured equipment

• Real-time recognition for hotel shuttle drivers maintaining safe following distances and completing thorough passenger safety briefings

• Compliance tracking system aligned with Melbourne Airport's safety protocols and Victorian tourism safety regulations

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 52% increase in pre-trip vehicle inspection compliance among shuttle and tour bus operators

• 43% reduction in baggage handling injuries through improved lifting technique compliance

• 78% increase in hazard reporting across all travel service touchpoints

• 91% worker engagement in daily safety procedures and protocols

• 37% decrease in passenger-related safety incidents across tourism operations

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.