Scratchie Pro Plan

DARWIN TRAVEL SAFETY

Darwin travel teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Darwin's travel industry faces unique safety challenges across tour operations, transport logistics, and hospitality services. With increasing tourist numbers and expanding operations, maintaining consistent safety standards while managing diverse teams across multiple locations has become increasingly complex.

Darwin's tourism sector employs over 8,000 people across 400+ registered operators. With the wet season bringing unique challenges and peak tourist season requiring seasonal staff scaling, maintaining consistent safety standards is crucial. Local regulations require strict compliance with NT WorkSafe guidelines for tourism operations, including specific requirements for marine tours, adventure activities, and passenger transport.

Our Solution

Our Travel Safety Recognition & Rewards platform transforms safety culture by providing instant recognition for proactive safety behaviors. From tour guides completing pre-departure safety checks to transport operators maintaining vehicle compliance, our system rewards the daily actions that prevent incidents and protect both staff and tourists.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when tour guides complete comprehensive pre-departure safety assessments including vehicle inspections, emergency equipment checks, and passenger briefing protocols

• Mobile hazard reporting rewards for transport coordinators identifying risks at popular tourist locations, boat ramps, and adventure tour staging areas

• Recognition system for coach drivers maintaining perfect safety records including proper load securing, passenger manifests, and route risk assessments

• Digital incentives for marine tour operators completing vessel safety checks, life jacket inspections, and emergency equipment verification

• Milestone rewards for adventure guides achieving perfect safety audit scores on rappelling equipment checks, harness inspections, and safety briefing compliance

• Safety recognition for hotel shuttle drivers completing thorough vehicle inspections, maintaining passenger logs, and following COVID-safe protocols

• Instant rewards for tour desk staff verifying tourist medical declarations, booking appropriate tour difficulty levels, and maintaining emergency contact records

• Recognition program for airport transfer operators maintaining vehicle safety standards, proper luggage securing, and passenger safety protocols

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Darwin Pro-subscribers can expect:

• 52% increase in pre-departure safety check completion rates across tour operations

• 43% reduction in transport-related safety incidents within the first 6 months

• 78% improvement in hazard reporting from frontline tourism staff

• 91% employee engagement in safety recognition programs

• 34% decrease in insurance premiums due to improved safety records

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.