Carrot
Scratchie Pro Plan

PERTH TRAVEL SAFETY

Perth travel teams achieve 50% safer workplaces
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Start Free Month, then $5/active user
Travel workplace safety

The Challenge

Perth's travel industry faces increasing pressure to maintain service excellence while managing high turnover rates and evolving customer expectations. Tour operators, hospitality staff, and travel consultants struggle with consistency in service delivery and quality assurance tracking.

Perth's tourism sector employs over 64,000 people and contributes $7.5 billion annually to the local economy. Recent market research shows a growing demand for premium travel experiences, with 73% of visitors rating service quality as a key factor in their booking decisions. Local operators face unique challenges in maintaining service standards during peak seasons while managing seasonal workforce fluctuations.

Our Solution

Our travel quality bonus system provides a structured framework for recognizing and rewarding exceptional service delivery across Perth's tourism sector. From front desk operations to tour guide excellence, we help travel businesses implement measurable quality metrics tied to meaningful rewards.

Trusted by Industry Leaders

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Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when tour guides achieve perfect post-experience satisfaction scores, including detailed feedback on cultural knowledge sharing, safety briefings, and group management skills

• Performance tracking for hotel front desk staff completing guest check-ins under 4 minutes while maintaining 100% accuracy in room assignments and special requests

• Quality bonuses for travel consultants who maintain 95%+ booking accuracy rates and achieve positive resolution of itinerary modifications within one business day

• Recognition system for airport transfer drivers completing pre-journey vehicle inspections, including safety checks, cleanliness standards, and passenger comfort verification

• Milestone rewards for tour operators achieving zero guest incidents while maintaining perfect compliance with Working with Children checks and tour guide certifications

• Digital nomination platform for recognizing exceptional service from housekeeping staff, including room presentation standards, amenity stocking, and maintenance reporting

• Quality achievement tracking for concierge staff demonstrating excellence in local knowledge, restaurant recommendations, and booking assistance with verified guest feedback

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.
1.
Fund your rewards wallet
While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.
Fund your rewards wallet
2.
Set award limits and controls
Define who can give cash awards and set maximum values to keep your budget predictable.
Set award limits and controls
3.
Give instant recognition
Supervisors can recognize safe behaviors on the spot with immediate cash rewards.
Give instant recognition
4.
Track impact and results
Monitor award patterns and measure the effectiveness of your recognition program.
Track impact and results

Our Perth Pro-subscribers can expect:

43% improvement in guest satisfaction scores across hotel operations and tour services

37% reduction in customer service-related complaints and negative reviews

89% increase in staff retention rates among top-performing travel professionals

52% boost in positive online reviews mentioning staff service quality

41% higher repeat booking rates from satisfied customers

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.
FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.
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Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager
Narellan Pools
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We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.

George Bardas

CEO
Taylor Construction Group

Get Started Today

Transform your workplace safety culture

Join hundreds of companies using Scratchie to build a positive safety environment through recognition.