
PERTH TRAVEL SAFETY

The Challenge
Perth's travel industry faces increasing pressure to maintain service excellence while managing high turnover rates and evolving customer expectations. Tour operators, hospitality staff, and travel consultants struggle with consistency in service delivery and quality assurance tracking.
Perth's tourism sector employs over 64,000 people and contributes $7.5 billion annually to the local economy. Recent market research shows a growing demand for premium travel experiences, with 73% of visitors rating service quality as a key factor in their booking decisions. Local operators face unique challenges in maintaining service standards during peak seasons while managing seasonal workforce fluctuations.
Our Solution
Our travel quality bonus system provides a structured framework for recognizing and rewarding exceptional service delivery across Perth's tourism sector. From front desk operations to tour guide excellence, we help travel businesses implement measurable quality metrics tied to meaningful rewards.
Trusted by Industry Leaders


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Everything you need to build a positive safety culture
• Instant recognition when tour guides achieve perfect post-experience satisfaction scores, including detailed feedback on cultural knowledge sharing, safety briefings, and group management skills
• Performance tracking for hotel front desk staff completing guest check-ins under 4 minutes while maintaining 100% accuracy in room assignments and special requests
• Quality bonuses for travel consultants who maintain 95%+ booking accuracy rates and achieve positive resolution of itinerary modifications within one business day
• Recognition system for airport transfer drivers completing pre-journey vehicle inspections, including safety checks, cleanliness standards, and passenger comfort verification
• Milestone rewards for tour operators achieving zero guest incidents while maintaining perfect compliance with Working with Children checks and tour guide certifications
• Digital nomination platform for recognizing exceptional service from housekeeping staff, including room presentation standards, amenity stocking, and maintenance reporting
• Quality achievement tracking for concierge staff demonstrating excellence in local knowledge, restaurant recommendations, and booking assistance with verified guest feedback
Recognition Tools
Points-based Recognition
Cash Rewards
Team Challenges
Analytics & Reporting
Comprehensive Dashboards
ROI Measurement
Custom Reports
Administration
Multi-site Management
Custom Branding
Role-based Permissions
Optional Cash Rewards
Supercharge recognition with cash rewards




Our Perth Pro-subscribers can expect:
• 43% improvement in guest satisfaction scores across hotel operations and tour services
• 37% reduction in customer service-related complaints and negative reviews
• 89% increase in staff retention rates among top-performing travel professionals
• 52% boost in positive online reviews mentioning staff service quality
• 41% higher repeat booking rates from satisfied customers
Common questions
What counts as an "active user"?
How does the free trial work?
Do I need to use cash rewards?
How do cash rewards work?
Can I cancel anytime?
Is Scratchie secure?
How long does it take to set up?
What our customers say

Debbie Elliott

George Bardas
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