Scratchie Pro Plan

MELBOURNE TRAVEL QUALITY

Melbourne travel teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's travel industry faces increasing pressure to maintain exceptional service standards while managing high visitor volumes and complex operational demands. Tour operators, hospitality staff, and travel coordinators struggle with consistency in service delivery, leading to variable customer experiences and potential reputation damage.

Melbourne's travel sector employs over 25,000 professionals across hotels, tour operations, and travel services. Recent tourism board data shows a 15% annual growth in visitor numbers, placing increased emphasis on service quality. Local regulations require strict adherence to Tourism Victoria's service standards and COVID-safe protocols.

Our Solution

Our Quality Excellence Recognition program transforms travel service delivery through targeted rewards for exceptional workmanship. By recognizing and incentivizing precise attention to detail, outstanding customer service, and operational excellence, we help Melbourne travel businesses achieve consistent quality standards and superior guest experiences.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when tour guides complete comprehensive pre-departure safety briefings, including emergency protocols, meeting point verification, and guest mobility assessments

• Performance tracking for hotel housekeeping staff achieving perfect room inspection scores, including detailed amenity placement, linen presentation, and sanitization protocols

• Quality rewards for concierge staff demonstrating excellence in guest itinerary planning, including detailed attraction research, transportation coordination, and dietary requirement management

• Recognition system for airport transfer drivers maintaining perfect on-time performance while completing thorough vehicle cleanliness checks and luggage security protocols

• Incentives for travel consultants achieving high customer satisfaction scores through detailed trip planning, comprehensive travel insurance explanations, and thorough visa requirement checks

• Quality excellence badges for tour desk operators demonstrating mastery of booking systems, maintaining accurate availability calendars, and providing detailed activity briefings

• Recognition for hospitality staff exceeding guest service standards in food safety compliance, dietary restriction management, and presentation excellence

• Performance rewards for travel coordinators achieving perfect documentation compliance including passport verification, visa processing, and travel insurance confirmation

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% improvement in guest satisfaction scores across tour operations and hospitality services

• 67% reduction in service-related complaints through enhanced quality control measures

• 89% increase in positive reviews mentioning staff professionalism and attention to detail

• 52% boost in repeat bookings attributed to consistent service excellence

• 78% enhancement in operational efficiency through standardized quality protocols

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.