Scratchie Pro Plan

BRISBANE TRAVEL QUALITY

Brisbane travel teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's travel industry faces increasing pressure to maintain exceptional service quality while managing high tourist volumes and complex operational demands. Tour operators, hospitality staff, and transport coordinators struggle with consistency across service delivery, leading to variable customer experiences and potential reputation damage.

Brisbane's tourism sector employs over 65,000 people and contributes $7.8 billion annually to the local economy. With international visitor numbers growing at 8.2% annually, maintaining service quality is crucial for sustainable growth. Local operators report increasing competition and rising customer expectations, making quality excellence a key differentiator.

Our Solution

Our Quality Excellence Recognition program transforms travel service delivery through targeted incentives and rewards that drive measurable quality improvements. By focusing on key performance indicators specific to Brisbane's tourism sector, we help organizations create a culture of excellence that elevates service standards and enhances the visitor experience.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when tour guides achieve perfect post-experience satisfaction scores, including detailed commentary delivery, local knowledge demonstration, and emergency procedure execution

• Performance tracking for hotel concierge staff completing guest request fulfillment within 15-minute service standard, including restaurant bookings, transport arrangements, and attraction recommendations

• Quality rewards for airport transfer drivers maintaining 98%+ on-time arrival rate while completing comprehensive vehicle cleanliness checks and safety protocols

• Recognition system for travel consultants achieving booking accuracy targets and maintaining detailed client preference documentation in Brisbane's leading CRM systems

• Incentives for tour desk staff demonstrating excellence in upselling premium experiences while maintaining high customer satisfaction scores

• Quality milestone rewards for shuttle service coordinators optimizing route efficiency and maintaining perfect safety records across Brisbane's busy tourist corridors

• Peer nomination platform for recognizing exceptional service recovery actions by front-line staff handling challenging customer situations

• Achievement tracking for travel booking agents exceeding quality assurance metrics in documentation, communication, and booking accuracy

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% improvement in customer satisfaction scores across tour operations and transport services

• 37% reduction in service delivery errors and booking discrepancies

• 89% increase in staff engagement with quality improvement initiatives

• 52% boost in positive online reviews mentioning staff excellence

• 41% decrease in customer complaint resolution time

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.