Scratchie Pro Plan

MELBOURNE TRANSPORT & LOGISTICS QUALITY

Melbourne transport & logistics teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's transport and logistics sector faces increasing pressure to maintain perfect quality standards while managing complex supply chains. With over 12,000 logistics operations in the greater Melbourne area, quality defects can cascade through the entire supply network, resulting in costly delays, damaged goods, and dissatisfied clients. Traditional quality management approaches often fail to engage frontline workers in pursuing zero-defect outcomes.

Melbourne's transport and logistics sector employs over 121,000 workers across 12,000+ businesses, with the industry growing at 3.8% annually. Key challenges include maintaining quality standards while handling increased container volumes through the Port of Melbourne, which processes over 3 million TEUs annually. Local operators must comply with Victorian Chain of Responsibility legislation while managing complex multi-modal freight movements across the state's largest logistics hub.

Our Solution

Our Quality Excellence Recognition program transforms how transport and logistics operations approach quality management. By implementing a comprehensive reward system specifically designed for Melbourne's logistics sector, we help organizations achieve zero-defect outcomes through positive reinforcement and systematic quality tracking. The program integrates with existing WHS systems and Chain of Responsibility (CoR) requirements while motivating teams to exceed quality benchmarks.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when freight handlers achieve perfect loading accuracy across B-double configurations, including correct weight distribution and load restraint compliance

• Quality excellence rewards for warehouse operators maintaining error-free picking rates while operating reach trucks and order pickers in high-density storage environments

• Zero-defect incentives for dispatch controllers who maintain perfect documentation including consignment notes, dangerous goods declarations, and mass management records

• Recognition system for fleet mechanics completing preventive maintenance with zero rework, including brake adjustments, fifth wheel servicing, and air system inspections

• Performance tracking for loading dock supervisors achieving perfect cross-dock operations with no missed scans or misrouted pallets

• Quality milestone rewards for transport coordinators maintaining error-free route optimization and delivery scheduling

• Peer nomination platform for recognizing exceptional attention to detail in container de-stuffing, break bulk handling, and dangerous goods segregation

• Integration with Melbourne Port compliance requirements including HVNL regulations and stevedore safety protocols

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in picking errors across warehouse operations, verified through RF scanning and inventory accuracy reports

• 67% decrease in documentation defects affecting Chain of Responsibility compliance

• 89% improvement in first-time-right preventive maintenance completion rates

• 52% reduction in cross-dock misrouting incidents

• 94% employee engagement in quality excellence initiatives across all operational roles

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.