Scratchie Pro Plan

SYDNEY TELECOMMUNICATIONS QUALITY

Sydney telecommunications teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's telecommunications sector faces unprecedented quality challenges amid rapid 5G expansion and fiber network upgrades. Field technicians struggle with complex installation standards, while network engineers battle increasing service quality demands. Traditional recognition programs fail to address industry-specific excellence metrics.

Sydney's telecommunications market is experiencing unprecedented growth, with 5G rollouts and fiber network expansions driving demand for skilled technicians. Local research indicates a 23% increase in quality-related incidents during rapid deployment phases, highlighting the critical need for robust quality recognition programs. The Sydney metro area's unique infrastructure challenges, including heritage building considerations and high-density urban environments, require specialized quality control measures.

Our Solution

Our Quality Excellence Recognition platform revolutionizes how telecommunications companies in Sydney reward superior workmanship. By focusing on industry-specific quality metrics, from fiber splicing precision to network optimization achievements, we help organizations cultivate a culture of excellence that drives measurable improvements in service delivery and customer satisfaction.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Precision Fiber Splicing Recognition: Instant rewards for field technicians achieving <0.1dB insertion loss in single-mode fiber installations and maintaining OTDR certification standards

• Network Performance Excellence: Bonuses for NOC engineers maintaining 99.999% uptime across Sydney's critical infrastructure networks

• Installation Quality Tracking: Digital recognition system for copper technicians achieving zero-defect terminations and passing Cat6A certification tests

• Tower Maintenance Excellence: Rewards for riggers completing structural integrity checks and antenna alignment within 0.5-degree precision

• Data Center Quality Standards: Recognition for achieving TIA-942 compliance in rack installations and maintaining perfect cable management scores

• Mobile Network Optimization: Rewards for RF engineers achieving targeted KPIs in 5G cell site installations and coverage optimization

• Customer Premises Excellence: Recognition for residential technicians maintaining perfect QA scores on NBN installations and in-home network setups

• Emergency Response Quality: Special recognition for rapid response teams maintaining service restoration SLAs during critical outages

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% reduction in network installation defects across fiber and copper deployments

• 67% improvement in first-time-right installations for residential and business services

• 89% increase in employee satisfaction and retention among field technicians

• 52% decrease in customer-reported quality issues for new installations

• 91% adherence to TIA/EIA standards in infrastructure deployments

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.