Scratchie Pro Plan

DARWIN RETAIL SAFETY

Darwin retail teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Darwin's retail sector faces unique safety challenges across shopping centers, distribution facilities, and stockrooms. Store managers struggle with maintaining consistent hazard reporting, while retail staff often overlook critical safety protocols during peak shopping periods. Manual handling injuries, slip hazards, and improper equipment operation remain top concerns.

Darwin's retail sector employs over 12,000 workers across major shopping centers, supermarkets, and distribution facilities. Local safety data shows manual handling injuries account for 42% of retail incidents, while slip and fall hazards contribute to 28% of reported accidents. Recent NT WorkSafe initiatives emphasize the importance of proactive hazard reporting and proper equipment operation in retail environments.

Our Solution

Our Safety Recognition & Rewards platform transforms retail safety culture by providing instant recognition for proactive safety behaviors. Store teams receive immediate rewards for identifying hazards, following proper manual handling procedures, and maintaining clean, safe retail environments. The mobile-first platform makes it easy for retail staff to report safety concerns while managers gain real-time visibility into safety performance.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when retail staff complete proper manual handling procedures for heavy merchandise, including correct lifting techniques and use of pallet jacks in stockrooms

• Mobile hazard reporting system for store associates to document spills, trip hazards, blocked emergency exits, or damaged shelving units with photo evidence

• Recognition program for distribution center operators who maintain proper forklift safety protocols, including daily equipment inspections and safe loading/unloading procedures

• Automated rewards when retail team members correctly use PPE during chemical handling, including proper glove selection and eye protection when cleaning or handling damaged goods

• Safety milestone celebrations when stores achieve incident-free periods, with special recognition for departments maintaining proper housekeeping and clear emergency pathways

• Digital safety wallet integration allowing store managers to instantly reward staff for identifying electrical hazards, reporting faulty equipment, or preventing customer accidents

• Customized recognition program for loading dock safety compliance, including proper use of dock levelers, trailer restraints, and maintaining clear staging areas

• Special incentives for retail staff who complete monthly safety training modules covering Darwin-specific workplace safety regulations and emergency response procedures

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Darwin Pro-subscribers can expect:

• 43% increase in hazard reporting across retail locations, with store associates actively identifying and documenting safety concerns

• 51% reduction in manual handling incidents through improved compliance with safe lifting procedures and equipment usage

• 67% higher participation in safety training programs and toolbox talks among retail staff

• 38% decrease in slip, trip, and fall incidents through enhanced housekeeping practices

• 92% of retail managers report improved safety culture and employee engagement within 3 months

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.