Scratchie Pro Plan

SYDNEY RETAIL QUALITY

Sydney retail teams achieve higher quality outcomes

Start Free Month, then $5/active user

The Challenge

Sydney's retail sector faces unprecedented challenges in maintaining consistent quality standards across diverse retail environments. With over 47,000 retail workers in greater Sydney, maintaining exceptional craftsmanship and service excellence has become increasingly complex. High staff turnover rates of 23% and evolving customer expectations demand a structured approach to quality recognition.

Sydney's retail sector employs over 47,000 workers across 12,300 establishments. Recent market research indicates a 17% growth in premium retail segments, with customer experience and product quality becoming key differentiators. Local regulations require strict compliance with NSW Retail Trading Act standards and SafeWork NSW guidelines for retail operations.

Our Solution

Our Quality Excellence Recognition program specifically addresses Sydney's retail quality challenges through a comprehensive digital platform. By combining real-time recognition, detailed performance tracking, and instant rewards, we help retail businesses foster a culture of craftsmanship excellence. The system integrates seamlessly with existing POS systems, inventory management tools, and customer feedback channels.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Visual Merchandiser Recognition: Instant rewards for creating compelling window displays, maintaining planogram compliance, and achieving visual presentation scores above 95%

• Store Layout Specialist Awards: Recognition for optimal store flow design, reducing customer congestion by 27%, and maintaining ADA-compliant aisle widths

• Stock Controller Excellence: Rewards for achieving 99.9% inventory accuracy, proper rotation of perishable goods, and maintaining FIFO protocols

• POS Operator Quality Program: Recognition for transaction accuracy, customer service excellence, and maintaining under 0.5% void rates

• Department Manager Dashboard: Track quality metrics across fresh food preparation, deli counter presentation, and bakery production standards

• Loss Prevention Achievement System: Rewards for maintaining shrinkage below 1%, proper security tag application, and accurate cash handling

• Customer Service Excellence Tracking: Monitor and reward perfect mystery shopper scores, customer satisfaction ratings, and complaint resolution times

• Retail Compliance Recognition: Awards for maintaining food safety certifications, proper chemical handling, and temperature control documentation

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in visual merchandising compliance across all departments

• 31% reduction in customer complaints related to product quality and presentation

• 28% increase in employee retention among recognized staff members

• 52% boost in customer satisfaction scores for service quality

• 37% reduction in inventory discrepancies through improved handling procedures

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.