Scratchie Pro Plan

PERTH RETAIL SAFETY

Perth retail teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Perth's retail sector faces unprecedented challenges in maintaining consistent quality standards across diverse store locations. With over 47,000 retail workers across Western Australia, ensuring uniform excellence in customer service, merchandising, and operations has become increasingly complex. High staff turnover rates of 23% and evolving consumer expectations demand a structured approach to quality recognition.

Perth's retail sector employs over 47,000 workers across 5,200 establishments, with major concentrations in CBD retail precincts and suburban shopping centers. Recent market research indicates a 12% growth in retail spending, with particular emphasis on customer experience and service quality. Local retailers face unique challenges including seasonal tourism fluctuations and increasing competition from online channels, making quality recognition programs essential for maintaining competitive advantage.

Our Solution

Quality Excellence Recognition transforms retail operations by implementing a comprehensive award system tailored for Perth's unique retail landscape. Our platform seamlessly integrates with existing store management systems, providing real-time recognition for exceptional performance in customer service, visual merchandising, inventory management, and operational excellence. By focusing on specific retail metrics and local market dynamics, we help stores build a culture of quality that drives sustainable growth.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition system for Visual Merchandising Specialists achieving perfect store presentation scores, including window displays, mannequin styling, and promotional setups

• Performance tracking for Store Managers completing critical tasks like daily sales reporting, stock reconciliation, and staff roster optimization

• Customer Service Excellence rewards for Floor Staff maintaining 95%+ mystery shopper scores and positive customer feedback

• Quality achievement tracking for Inventory Controllers maintaining accurate stock counts and optimal stock rotation practices

• Department Manager recognition program for achieving sales targets, reducing shrinkage, and maintaining planogram compliance

• Loss Prevention Officer rewards for identifying and preventing theft, maintaining security protocols, and conducting successful store audits

• POS Specialist recognition for transaction accuracy, cash handling excellence, and customer queue management efficiency

• Store Operations excellence awards for maintaining WHS compliance, emergency response readiness, and store cleanliness standards

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Perth Pro-subscribers can expect:

• 43% improvement in customer satisfaction scores across participating retail stores

• 28% reduction in staff turnover rates through enhanced engagement and recognition

• 35% increase in visual merchandising compliance and store presentation standards

• 52% boost in employee participation in quality improvement initiatives

• 31% reduction in inventory discrepancies and shrinkage rates

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.