Carrot
Scratchie Pro Plan

BRISBANE RETAIL QUALITY

Brisbane retail teams achieve 50% fewer defects
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Start Free Month, then $5/active user
Retail workplace safety

The Challenge

Brisbane's retail sector faces increasing pressure to maintain exceptional quality standards while managing high staff turnover and evolving customer expectations. Store managers struggle to consistently motivate staff towards precision work, resulting in merchandise presentation issues, inventory accuracy problems, and customer service inconsistencies.

Brisbane's retail sector employs over 65,000 workers across 4,200 establishments, with quality standards becoming increasingly crucial for competitive advantage. Local market research shows that 73% of Brisbane shoppers prioritize store presentation and product quality when choosing where to shop, while 82% are willing to pay premium prices for superior service and merchandise quality.

Our Solution

Quality Excellence Recognition transforms retail workmanship by implementing a comprehensive reward system tailored for Brisbane's retail environment. Our platform helps retail managers track, recognize, and incentivize quality achievements across all departments - from visual merchandising to inventory management and customer service excellence.

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Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for Visual Merchandisers achieving perfect store presentation scores, including planogram compliance, window display excellence, and seasonal transition execution

• Quality tracking system for Inventory Controllers maintaining 99.9% stock accuracy, proper rotation of perishables, and precise shelf placement verification

• Performance rewards for POS Operators achieving zero transaction errors, maintaining cash handling accuracy, and demonstrating exceptional customer service metrics

• Recognition program for Store Replenishment Teams achieving perfect stock fills, proper facing standards, and zero shelf gaps during peak trading hours

• Excellence awards for Department Managers maintaining perfect category management scores, including price integrity, promotional compliance, and merchandise quality standards

• Quality milestone tracking for Receiving Staff achieving perfect delivery verification, proper temperature monitoring for cold chain items, and accurate documentation

• Peer nomination system for Floor Staff demonstrating exceptional product knowledge, customer engagement, and merchandising standards

• Special recognition for Loss Prevention Officers maintaining shrinkage targets, conducting thorough security protocols, and ensuring proper inventory control measures

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.
1.
Fund your rewards wallet
While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.
Fund your rewards wallet
2.
Set award limits and controls
Define who can give cash awards and set maximum values to keep your budget predictable.
Set award limits and controls
3.
Give instant recognition
Supervisors can recognize safe behaviors on the spot with immediate cash rewards.
Give instant recognition
4.
Track impact and results
Monitor award patterns and measure the effectiveness of your recognition program.
Track impact and results

Our Brisbane Pro-subscribers can expect:

43% improvement in visual merchandising compliance across all departments

67% reduction in inventory discrepancies and stock accuracy issues

89% increase in customer satisfaction scores related to store presentation and product availability

52% decrease in merchandise returns due to quality issues

78% boost in employee engagement scores specifically related to quality initiatives

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.
FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.
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Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager
Narellan Pools
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We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.

George Bardas

CEO
Taylor Construction Group

Get Started Today

Transform your workplace safety culture

Join hundreds of companies using Scratchie to build a positive safety environment through recognition.