
BRISBANE RETAIL QUALITY

The Challenge
Brisbane's retail sector faces increasing pressure to maintain exceptional quality standards while managing high staff turnover and evolving customer expectations. Store managers struggle to consistently motivate staff towards precision work, resulting in merchandise presentation issues, inventory accuracy problems, and customer service inconsistencies.
Brisbane's retail sector employs over 65,000 workers across 4,200 establishments, with quality standards becoming increasingly crucial for competitive advantage. Local market research shows that 73% of Brisbane shoppers prioritize store presentation and product quality when choosing where to shop, while 82% are willing to pay premium prices for superior service and merchandise quality.
Our Solution
Quality Excellence Recognition transforms retail workmanship by implementing a comprehensive reward system tailored for Brisbane's retail environment. Our platform helps retail managers track, recognize, and incentivize quality achievements across all departments - from visual merchandising to inventory management and customer service excellence.
Trusted by Industry Leaders


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Everything you need to build a positive safety culture
• Instant recognition for Visual Merchandisers achieving perfect store presentation scores, including planogram compliance, window display excellence, and seasonal transition execution
• Quality tracking system for Inventory Controllers maintaining 99.9% stock accuracy, proper rotation of perishables, and precise shelf placement verification
• Performance rewards for POS Operators achieving zero transaction errors, maintaining cash handling accuracy, and demonstrating exceptional customer service metrics
• Recognition program for Store Replenishment Teams achieving perfect stock fills, proper facing standards, and zero shelf gaps during peak trading hours
• Excellence awards for Department Managers maintaining perfect category management scores, including price integrity, promotional compliance, and merchandise quality standards
• Quality milestone tracking for Receiving Staff achieving perfect delivery verification, proper temperature monitoring for cold chain items, and accurate documentation
• Peer nomination system for Floor Staff demonstrating exceptional product knowledge, customer engagement, and merchandising standards
• Special recognition for Loss Prevention Officers maintaining shrinkage targets, conducting thorough security protocols, and ensuring proper inventory control measures
Recognition Tools
Points-based Recognition
Cash Rewards
Team Challenges
Analytics & Reporting
Comprehensive Dashboards
ROI Measurement
Custom Reports
Administration
Multi-site Management
Custom Branding
Role-based Permissions
Optional Cash Rewards
Supercharge recognition with cash rewards




Our Brisbane Pro-subscribers can expect:
• 43% improvement in visual merchandising compliance across all departments
• 67% reduction in inventory discrepancies and stock accuracy issues
• 89% increase in customer satisfaction scores related to store presentation and product availability
• 52% decrease in merchandise returns due to quality issues
• 78% boost in employee engagement scores specifically related to quality initiatives
Common questions
What counts as an "active user"?
How does the free trial work?
Do I need to use cash rewards?
How do cash rewards work?
Can I cancel anytime?
Is Scratchie secure?
How long does it take to set up?
What our customers say

Debbie Elliott

George Bardas
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