Scratchie Pro Plan

CANBERRA RETAIL SUCCESS

Canberra retail teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Canberra's retail sector faces unique challenges in maintaining team motivation and recognizing achievements. With over 42,000 retail workers across the ACT, store managers struggle to effectively celebrate project completions, sales targets, and team milestones. This leads to decreased employee engagement, higher turnover rates, and missed opportunities for team building.

Canberra's retail sector employs over 42,000 workers across 3,200 establishments. Recent market research shows that stores implementing structured recognition programs see 27% higher customer satisfaction scores and 31% lower staff turnover. The ACT retail industry is projected to grow 8.2% by 2025, making effective team recognition crucial for sustainable business growth.

Our Solution

Project Milestone Celebrations transforms how Canberra retail businesses recognize and reward team achievements. Our platform enables store managers to create meaningful recognition programs that celebrate everything from successful inventory management to exceptional customer service metrics. By focusing on specific retail achievements like stocktake completion, visual merchandising excellence, and sales target attainment, we help build a culture of appreciation and success.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital recognition when retail floor staff achieve daily sales targets, maintain perfect stock rotation, or complete successful customer service interactions

• Automated milestone tracking for department managers completing successful stocktakes, implementing new planograms, or achieving shrinkage reduction targets

• Team celebration triggers when visual merchandising staff complete seasonal store resets, window displays, or promotional installations

• Performance rewards for checkout operators maintaining transaction accuracy above 98%, achieving mystery shopper scores over 90%, or completing advanced POS training

• Special recognition for inventory controllers achieving perfect stock counts, maintaining optimal stock levels, or successfully implementing new inventory management systems

• Achievement tracking for loss prevention officers reducing shrinkage rates, identifying security vulnerabilities, or implementing new anti-theft measures

• Milestone celebrations when store managers exceed monthly sales targets, reduce staff turnover, or successfully launch new product lines

• Team building rewards for successful completion of cross-department training, customer service excellence programs, or store compliance audits

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Canberra Pro-subscribers can expect:

• 43% improvement in retail staff retention rates across participating stores

• 37% increase in employee satisfaction scores following milestone recognition events

• 52% boost in successful project completion rates for merchandising and store improvement initiatives

• 64% higher engagement in voluntary training and skill development programs

• 28% reduction in time required to achieve store performance targets

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.