Scratchie Pro Plan

SYDNEY QUICK SERVICE RESTAURANTS QUALITY

Sydney quick service restaurants teams achieve 50% fewer defects

Start Free Month, then $5/active user

Quick Service Restaurants workplace safety

The Challenge

Sydney's quick service restaurants face unprecedented challenges in maintaining consistent quality and craftsmanship across high-volume operations. With rising customer expectations, strict food safety regulations, and intense competition, QSR operators struggle to maintain excellence while managing rapid turnover and training needs.

Sydney's quick service restaurant sector has experienced 12% growth in the past year, with particular expansion in western suburbs and CBD locations. Local health regulations require strict adherence to NSW Food Authority guidelines, while increasing competition drives the need for exceptional quality standards. Market research shows 73% of Sydney QSR customers rank food quality as their top priority when choosing where to dine.

Our Solution

Our Quality Excellence Recognition program transforms QSR operations by incentivizing and celebrating exceptional craftsmanship. By focusing on key quality metrics, standardized procedures, and measurable outcomes, we help Sydney restaurants build a culture of excellence that drives customer satisfaction and operational efficiency.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when line cooks achieve perfect scores on temperature monitoring logs and maintain proper HACCP documentation across all cooking stations

• Digital quality tracking system for prep staff maintaining precise portion control standards using calibrated scales and standardized recipe cards

• Real-time rewards when kitchen staff demonstrate mastery of the 'clean as you go' system, including proper sanitization of prep surfaces and equipment between tasks

• Recognition program for drive-thru operators achieving target service times while maintaining order accuracy above 98%

• Quality excellence badges for sandwich artists maintaining perfect scores on secret shopper evaluations of product presentation and assembly standards

• Achievement tracking for grill operators maintaining consistent cooking temperatures and product quality across peak service periods

• Peer nomination system for staff demonstrating exceptional food safety practices and NSW Food Authority compliance

• Special recognition for shift supervisors who maintain perfect scores on daily quality audits including equipment cleanliness, food storage, and temperature logs

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in food quality consistency scores across all dayparts

• 37% reduction in food waste through improved portion control and prep procedures

• 92% increase in staff engagement with quality improvement initiatives

• 28% decrease in customer complaints related to food quality and presentation

• 64% boost in perfect scores on third-party food safety audits

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.