Scratchie Pro Plan

MELBOURNE QUALITY LEADER

Melbourne quick service restaurants teams achieve 50% fewer defects

Start Free Month, then $5/active user

Quick Service Restaurants workplace safety

The Challenge

Melbourne's quick service restaurant industry faces unprecedented challenges in maintaining consistent quality standards across food preparation, customer service, and operational efficiency. With high staff turnover rates averaging 42% and increasing customer expectations, QSR managers struggle to maintain excellence in food quality, service speed, and kitchen safety protocols.

Melbourne's quick service restaurant sector has experienced 12% growth in the past year, with over 3,400 establishments now operating across the metropolitan area. Local health regulations require strict adherence to food safety standards, with particular emphasis on temperature control and cross-contamination prevention. Recent market research shows that 67% of Melbourne QSR customers prioritize food quality and consistency over price, making quality excellence programs increasingly vital for competitive advantage.

Our Solution

Quality Excellence Recognition transforms your QSR operations by implementing a comprehensive reward system specifically designed for quick service environments. Our platform recognizes and incentivizes exceptional performance in food preparation accuracy, service timing, kitchen safety compliance, and operational excellence. By focusing on key quality metrics and providing instant recognition, we help Melbourne QSRs achieve consistent service standards while boosting staff engagement and retention.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant quality recognition when line cooks achieve perfect scores on food temperature monitoring logs and maintain proper HACCP documentation

• Performance tracking for drive-thru operators who consistently meet 90-second service window targets while maintaining order accuracy above 98%

• Digital achievement badges for kitchen staff maintaining clean-as-you-go protocols and passing weekly sanitation audits

• Quality milestone rewards for sandwich artists and prep staff who demonstrate excellence in portion control and presentation standards

• Automated recognition when front counter staff achieve perfect mystery shopper scores and maintain customer satisfaction ratings above 4.8/5

• Team-based rewards for kitchen crews maintaining sub-4-minute ticket times during peak hours while following all food safety protocols

• Excellence tracking for shift supervisors who consistently complete equipment maintenance checks and cleaning verification logs

• Special recognition program for staff achieving perfect scores on monthly food handling certifications and allergen awareness training

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% improvement in food preparation accuracy and consistency across all shifts

• 37% reduction in customer complaints related to order quality and accuracy

• 52% increase in staff retention rates among high-performing team members

• 89% engagement rate in quality improvement initiatives and training programs

• 28% reduction in food waste through improved portion control and preparation techniques

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.