Scratchie Pro Plan

BRISBANE QUALITY LEADER

Brisbane quick service restaurants teams achieve 50% fewer defects

Start Free Month, then $5/active user

Quick Service Restaurants workplace safety

The Challenge

Brisbane's quick service restaurant industry faces unique challenges in maintaining consistent quality standards across high-volume operations. With over 1,200 QSR locations in Greater Brisbane serving 2.5 million customers weekly, kitchen staff must balance speed with precision while adhering to strict food safety protocols. Research shows that 67% of QSR managers struggle to maintain quality standards during peak periods, leading to increased food waste, customer complaints, and staff turnover.

Brisbane's QSR sector employs over 15,000 workers across 1,200+ locations, with 23% year-over-year growth in delivery and drive-thru services. Local health regulations require strict adherence to Food Safety Supervisor requirements and regular compliance audits. Market research indicates that 78% of Brisbane consumers prioritize food quality and consistency when choosing QSR venues.

Our Solution

Quality Excellence Recognition transforms QSR operations by incentivizing precision work and rewarding exceptional quality standards. Our platform enables real-time recognition of kitchen staff who consistently demonstrate excellence in food preparation, temperature monitoring, and hygiene protocols. By gamifying quality metrics and creating healthy competition around precision work, we help Brisbane QSRs reduce errors by 43% while improving staff engagement and retention.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant rewards when line cooks achieve perfect scores on temperature logging and food safety checks using digital probe thermometers and HACCP monitoring systems

• Recognition for prep cooks who maintain precise portion control standards using calibrated scales and standardized measuring tools

• Quality excellence badges for drive-thru operators achieving order accuracy above 98% while maintaining sub-90-second service times

• Precision rewards when kitchen staff properly calibrate and maintain commercial grade equipment including Rational combi ovens, Frymaster fryers, and Taylor soft-serve machines

• Special recognition for shift supervisors who maintain perfect scores on health inspection readiness checks including proper chemical storage, allergen controls, and sanitization procedures

• Achievement tracking for grill operators demonstrating consistent excellence in cooking temperatures, product placement, and grill maintenance protocols

• Peer nominations for front counter staff achieving perfect mystery shopper scores while maintaining COVID-safe service protocols

• Quality milestone tracking integrated with Brisbane City Council food safety compliance requirements

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in food quality complaints across participating QSR locations

• 37% improvement in health inspection scores through consistent quality protocol adherence

• 52% decrease in food waste due to improved portion control and preparation precision

• 89% staff engagement in quality excellence programs with measurable improvement in retention

• 4.8/5 average customer satisfaction scores for participating locations

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.