Scratchie Pro Plan

PERTH QUICK SERVICE RESTAURANTS SUCCESS

Perth quick service restaurants teams celebrate every project milestone

Start Free Month, then $5/active user

Quick Service Restaurants workplace safety

The Challenge

Perth's quick service restaurant industry faces unique challenges in maintaining team motivation and recognizing operational excellence. High turnover rates, intense peak-hour pressure, and complex coordination between front-of-house and kitchen staff create barriers to consistent performance recognition.

Perth's quick service restaurant sector employs over 15,000 workers across 450+ locations, with 22% year-over-year growth in 2023. Local health regulations require strict compliance with food safety standards, while increasing competition drives the need for exceptional service quality and team performance.

Our Solution

Project Milestone Celebrations transforms QSR team dynamics by implementing structured recognition programs tailored to specific operational achievements. From drive-thru speed records to kitchen efficiency milestones, our platform helps Perth QSR managers celebrate success while driving measurable performance improvements.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital recognition when drive-thru teams achieve sub-90-second service times during peak hours, with real-time performance tracking via POS integration

• Automated celebration triggers when kitchen staff maintains perfect food safety scores during monthly health inspections, including temperature logs and HACCP compliance

• Team achievement badges for front counter staff reaching customer satisfaction targets above 95% on mystery shopper evaluations

• Digital rewards when prep teams complete inventory rotation protocols with zero waste, maintaining FIFO standards

• Milestone celebrations when kitchen crews master new menu items with 100% quality scores during launch periods

• Recognition programs for shift supervisors achieving perfect cash handling and reconciliation streaks

• Special awards for maintenance staff completing equipment preventive maintenance schedules on deep fryers, grills, and refrigeration units

• Performance tracking for drive-thru window operators maintaining order accuracy above 98% during rush periods

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Perth Pro-subscribers can expect:

• 43% reduction in staff turnover rates across QSR locations implementing structured recognition programs

• 27% improvement in average drive-thru service times following team achievement celebrations

• 92% increase in employee satisfaction scores after implementing milestone recognition systems

• 34% boost in perfect health inspection scores through motivated kitchen teams

• 51% higher customer satisfaction ratings from enhanced team performance and morale

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.