Scratchie Pro Plan

CANBERRA QUICK SERVICE RESTAURANTS WINS

Canberra quick service restaurants teams celebrate every project milestone

Start Free Month, then $5/active user

Quick Service Restaurants workplace safety

The Challenge

Quick service restaurants in Canberra face unique challenges in maintaining team motivation and celebrating project milestones. High turnover rates, intense operational pressures, and complex coordination between front-of-house and kitchen staff create barriers to consistent recognition and team celebration. Without structured milestone recognition, QSR teams struggle with morale and retention.

Canberra's quick service restaurant industry employs over 8,500 workers across 425+ locations, with 22% annual growth in store openings. Local health regulations require strict compliance with ACT Food Business Registration standards and regular staff certification. Market research shows 67% of Canberra QSR operators cite staff retention and motivation as their top operational challenge.

Our Solution

Project Milestone Celebrations provides a comprehensive digital platform specifically designed for Canberra's quick service restaurant industry. Our solution transforms how QSR teams recognize achievements, from successful menu launches to operational efficiency improvements. By gamifying milestone celebrations and providing instant digital rewards, we help create a culture of recognition that drives engagement and retention.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant digital rewards when line cooks achieve perfect health inspection scores across food prep stations, temperature monitoring, and sanitization protocols

• Achievement tracking for front counter staff meeting drive-thru service time targets while maintaining 98%+ order accuracy

• Team celebration triggers when kitchen crews master new menu items with verified quality scores from shift supervisors

• Digital recognition when prep teams maintain consistent portion control and minimize food waste across breakfast, lunch, and dinner service

• Milestone rewards for shift managers completing successful health and safety audits including equipment maintenance, cleaning schedules, and food storage compliance

• Anniversary celebrations for team members advancing from trainee to certified positions in grill operation, fryer station, and assembly line roles

• Special recognition program for drive-thru teams maintaining sub-180-second service times while achieving customer satisfaction targets

• Automated rewards when kitchen staff complete food safety certification renewals and maintain perfect scores on monthly assessments

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Canberra Pro-subscribers can expect:

• 43% improvement in team member retention rates across front and back of house positions

• 37% increase in successful health inspection scores and food safety compliance

• 28% faster average service times during peak periods

• 52% higher employee satisfaction scores compared to industry average

• 33% reduction in food waste through improved portion control and prep planning

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.