Scratchie Pro Plan

BRISBANE QUICK SERVICE RESTAURANTS WINS

Brisbane quick service restaurants teams celebrate every project milestone

Start Free Month, then $5/active user

Quick Service Restaurants workplace safety

The Challenge

Brisbane's quick service restaurant industry faces unprecedented challenges in staff retention, operational efficiency, and team motivation. With a 47% annual turnover rate and increasing pressure on food service speed and quality, QSR managers struggle to maintain consistent performance while celebrating team achievements.

Brisbane's QSR sector employs over 24,000 workers across 1,200+ locations, with 18% year-over-year growth in store openings. Local health regulations require strict adherence to Food Safety Supervisor requirements, with mandatory certification renewal every two years. The competitive Brisbane market sees average customer wait time expectations of 3.5 minutes, making operational efficiency crucial for success.

Our Solution

Project Milestone Celebrations revolutionizes how Brisbane QSR operations recognize and reward team success. Our platform seamlessly integrates with existing POS systems and kitchen management software to automatically track, celebrate, and reward key operational milestones - from drive-thru service times to food safety compliance scores.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated recognition when kitchen teams achieve sub-90-second drive-thru service times across breakfast, lunch, and dinner peaks

• Instant rewards for line cooks maintaining perfect food safety scores during monthly Brisbane City Council health inspections

• Digital celebration alerts when front counter staff exceed monthly upselling targets on combo meals and limited-time offers

• Team achievement tracking for shift supervisors who maintain optimal food wastage levels below 2% through proper inventory rotation

• Milestone rewards when kitchen staff complete advanced equipment certification on Rational combi ovens and Taylor soft-serve machines

• Performance recognition for drive-thru operators maintaining customer satisfaction scores above 95% during peak hours

• Anniversary celebrations for team members achieving food handling certification renewals and workplace health & safety compliance

• Special achievement badges when prep teams consistently meet morning setup times while maintaining Brisbane Food Safety Program standards

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in staff turnover rates among QSR locations using our milestone recognition platform

• 27% improvement in average drive-thru service times through gamified performance tracking

• 92% increase in team member engagement with food safety protocols and procedures

• 38% boost in customer satisfaction scores through motivated, high-performing teams

• 52% higher success rate in internal food safety audits and compliance checks

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.