Scratchie Pro Plan

SYDNEY PROPERTY MANAGEMENT QUALITY

Sydney property management teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's property management sector faces increasing challenges in maintaining consistent quality standards across maintenance, renovations, and facility upgrades. With over 47% of property managers reporting difficulties in tracking and rewarding exceptional craftsmanship, there's a critical need for systematic quality recognition.

Sydney's property management sector employs over 12,000 maintenance professionals managing $127 billion worth of residential and commercial assets. Recent market analysis shows a 23% increase in demand for high-quality maintenance services, with premium properties requiring exceptional craftsmanship standards. Local regulations including NSW Fair Trading guidelines and Strata Schemes Management Act 2015 requirements emphasize the importance of maintaining high-quality standards in property maintenance and improvements.

Our Solution

Our Quality Excellence Recognition platform transforms how Sydney property management firms identify, reward, and promote outstanding craftsmanship. By implementing structured quality metrics and real-time recognition systems, property managers can drive higher standards in maintenance work, reduce defects by up to 42%, and significantly improve tenant satisfaction scores.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for maintenance technicians achieving zero-defect completion on HVAC system servicing, plumbing repairs, and electrical maintenance tasks

• Digital quality tracking for building managers monitoring craftsmanship in common area renovations, including detailed assessments of painting, tiling, and carpentry work

• Automated milestone rewards when facility maintenance teams complete preventive maintenance schedules for building systems including elevators, fire safety equipment, and security installations

• Real-time quality verification system for property inspectors conducting detailed unit assessments, tracking items like fixture installation, flooring quality, and paint finish standards

• Peer nomination platform enabling senior maintenance supervisors to recognize exceptional workmanship in complex repair tasks and renovation projects

• Quality achievement tracking for strata managers overseeing major building upgrades, including facade maintenance, waterproofing, and structural repairs

• Customized recognition programs for specialized trades including electricians, plumbers, and HVAC technicians working across multiple properties

• Compliance-linked rewards for maintenance teams achieving perfect scores on building code inspections and safety audits

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in first-time maintenance quality completion rates across residential properties

• 37% reduction in tenant maintenance complaints and rework requests

• 52% increase in preventive maintenance compliance and quality scores

• 89% higher tenant satisfaction ratings for maintenance service quality

• 41% reduction in quality-related maintenance callbacks

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.