Scratchie Pro Plan

MELBOURNE PROPERTY MANAGEMENT QUALITY

Melbourne property management teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's property management sector faces increasing demands for quality assurance, regulatory compliance, and exceptional service delivery. Property managers struggle with maintaining consistent standards across diverse portfolios, tracking maintenance quality, and recognizing outstanding performance in their teams.

Melbourne's property management sector manages over $425 billion in residential and commercial assets. Recent market research shows 72% of property management firms struggle with quality consistency, while 84% seek better ways to recognize and retain top performers. Local regulations, including updated Victorian rental reforms and sustainability requirements, demand increasingly sophisticated management approaches.

Our Solution

Our Property Management Excellence Award Program provides a structured framework to recognize and reward exceptional quality in property management operations. From maintenance coordination to tenant relations, we help property management firms implement measurable quality standards and celebrate outstanding achievements.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Customized recognition system for Building Managers achieving 100% completion of quarterly fire safety equipment inspections including sprinkler systems, smoke detectors, and emergency lighting tests

• Performance tracking for Maintenance Coordinators who maintain under 24-hour response times for urgent repairs while maintaining 95%+ tenant satisfaction ratings

• Quality excellence rewards for Property Officers completing thorough routine inspections using our 50-point property condition checklist including building exterior, common areas, and essential services

• Recognition program for Strata Managers achieving zero defects in annual financial audits and maintaining complete records of all owners corporation meetings and resolutions

• Achievement tracking for Facilities Managers implementing preventive maintenance schedules for HVAC systems, elevators, and security equipment with 100% compliance

• Excellence awards for Leasing Agents maintaining vacancy rates below 2% while achieving above-market rental returns and minimal tenant turnover

• Quality milestone recognition for Property Administrators processing tenant applications, lease renewals, and bond refunds with zero processing errors

• Special recognition for Property Managers implementing sustainable practices including energy-efficient upgrades and waste reduction initiatives meeting Green Star standards

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% improvement in maintenance request completion times across residential portfolios

• 67% reduction in tenant complaints related to property maintenance quality

• 89% increase in staff retention among recognized property management professionals

• 52% boost in tenant satisfaction scores for properties under quality-focused management

• 38% reduction in compliance-related incidents across commercial property portfolios

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.