Scratchie Pro Plan

BRISBANE PROPERTY MANAGEMENT QUALITY

Brisbane property management teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's property management sector faces increasing pressure to maintain exceptional construction quality while managing tight deadlines and budget constraints. With over 47% of projects experiencing quality-related delays and a 23% rise in defect remediation costs, there's an urgent need for systematic quality improvement.

Brisbane's property management sector employs over 12,400 professionals and manages $47.8 billion in residential and commercial assets. Recent data shows a 15% annual increase in renovation and maintenance projects, with quality standards becoming a key differentiator in the competitive market. Local building codes and the Queensland Building and Construction Commission (QBCC) requirements set stringent quality benchmarks that property managers must meet.

Our Solution

Our Quality Excellence Recognition program provides a structured approach to elevating construction standards in property management. By incentivizing precision workmanship and celebrating quality achievements, we help property management teams reduce defects by up to 42% while fostering a culture of excellence.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Precision Workmanship Rewards for maintenance technicians achieving zero defects in unit renovations, including perfect scoring on paint finish quality, fixture installation accuracy, and flooring alignment

• Quality Achievement Tracking for building supervisors completing thorough quality inspections of HVAC installations, electrical system upgrades, and plumbing modifications

• Construction Excellence Recognition when project managers maintain strict quality control during major renovations, including proper concrete curing times, waterproofing application standards, and structural integrity verification

• Defect Prevention Incentives for maintenance teams achieving perfect scores on pre-handover inspections, including thorough checks of door alignments, window operations, and cabinet installations

• Craftsmanship Awards for specialty contractors demonstrating exceptional skill in heritage building restoration, including period-accurate finishing techniques and materials selection

• Quality Milestone Bonuses when property maintenance crews achieve perfect scores on quarterly building envelope inspections, including facade integrity checks and waterproofing assessments

• Client Satisfaction Recognition for property managers maintaining 5-star ratings on post-renovation tenant surveys and addressing quality concerns within 24 hours

• Compliance Excellence Awards for teams maintaining perfect documentation of all Brisbane City Council building quality requirements and meeting AS/NZS construction standards

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 42% reduction in post-renovation defect reports across managed properties

• 37% improvement in first-time quality pass rates for major renovation projects

• 89% increase in tenant satisfaction scores related to maintenance quality

• 53% decrease in warranty callback requests for completed renovations

• 94% retention rate for high-performing maintenance contractors

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.