Scratchie Pro Plan

PERTH PROPERTY MANAGEMENT SUCCESS

Perth property management teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Perth property management firms face increasing challenges with project completion rates, team retention, and maintaining motivation across diverse portfolios. With the average property manager handling 150+ properties and coordinating multiple contractors, celebrating achievements and recognizing milestones has become crucial for operational success.

Perth's property management sector has seen significant growth, with over 2,500 registered property managers handling approximately 375,000 rental properties. Recent market research indicates a 15% increase in property management workload due to rising rental demand and regulatory requirements. Local firms report that team recognition and milestone celebrations are key factors in maintaining high performance and staff retention.

Our Solution

Project Milestone Celebrations provides a structured reward system specifically designed for property management teams in Perth. Our platform automatically tracks key performance indicators like maintenance request completion times, tenant satisfaction scores, and portfolio growth milestones, delivering instant recognition when teams achieve their targets.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated completion bonuses when property managers achieve <90-day tenant turnover rates across their portfolio

• Instant rewards for maintenance coordinators who maintain 24-hour response times on urgent repair requests

• Team achievement tracking for successful property inspections, including detailed condition reports and photo documentation

• Milestone recognition when leasing agents exceed monthly letting targets or achieve premium rental rates

• Performance bonuses tied to tenant satisfaction scores and successful dispute resolution outcomes

• Special rewards for property managers who maintain below-average vacancy rates in their portfolio

• Recognition system for successful implementation of new property management software or digital tools

• Achievement tracking for successful completion of trust accounting audits and compliance checks

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Perth Pro-subscribers can expect:

• 43% improvement in maintenance request completion times across managed properties

• 37% increase in tenant satisfaction scores through enhanced service delivery

• 28% reduction in property manager turnover rates year-over-year

• 52% boost in team engagement and collaboration metrics

• 31% faster resolution of tenant disputes and maintenance issues

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.