Scratchie Pro Plan

BRISBANE PROPERTY MANAGEMENT SUCCESS

Brisbane property management teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Brisbane property management firms face increasing challenges in maintaining team motivation and meeting project deadlines across multiple properties. With rising portfolio sizes and complex maintenance schedules, keeping staff engaged and projects on track requires innovative solutions.

Brisbane's property management sector manages over $127 billion in residential and commercial assets. With 4,200+ registered property managers and a growing portfolio of 342,000 rental properties, the need for effective project management and team motivation has never been greater. Local market data shows a 23% increase in property management workload since 2021.

Our Solution

Project Milestone Celebrations provides a structured framework for recognizing and rewarding property management achievements, from successful tenant transitions to completed maintenance projects. Our platform helps property managers track, celebrate, and incentivize key project milestones.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated recognition system for Property Officers completing quarterly inspection quotas across residential portfolios

• Milestone rewards when Maintenance Coordinators clear backlog of repair requests within SLA timeframes

• Achievement tracking for Leasing Agents meeting vacancy reduction targets and successful tenant placement goals

• Team celebration triggers when Body Corporate Managers complete annual general meeting preparations and budget forecasts

• Performance incentives for Property Managers maintaining sub-3% vacancy rates across managed properties

• Recognition system for Facilities Managers completing preventive maintenance schedules on commercial properties

• Project completion bonuses for successful implementation of new property management software systems

• Team rewards for achieving REIQ compliance audit requirements and maintaining accurate trust accounting records

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 42% improvement in on-time project completion rates for property maintenance and upgrades

• 37% increase in team retention rates among property management staff

• 53% boost in tenant satisfaction scores through improved maintenance response times

• 89% of teams reporting enhanced collaboration and communication between departments

• 31% reduction in project deadline overruns across property portfolios

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.