Scratchie Pro Plan

SYDNEY NON-PROFITS QUALITY

Sydney non-profits teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's non-profit sector faces unique challenges in maintaining and recognizing quality craftsmanship. With over 12,000 registered charities in the Greater Sydney area, organizations struggle to implement standardized quality metrics and reward systems that acknowledge exceptional work while operating within limited budgets.

Sydney's non-profit sector employs over 45,000 people and contributes $5.4 billion annually to the local economy. Recent market research shows a 23% increase in demand for quality-focused recognition programs, with 87% of Sydney non-profits citing improved service delivery as their top priority for 2024.

Our Solution

Quality Excellence Recognition transforms how Sydney non-profits celebrate and incentivize exceptional craftsmanship. Our platform provides a structured framework for recognizing outstanding achievements in program delivery, community service implementation, and operational excellence. By focusing on measurable quality metrics and tangible outcomes, we help organizations foster a culture of excellence while maintaining cost-effectiveness.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Customized recognition system for Community Service Coordinators who achieve 95%+ client satisfaction ratings in program delivery and support services

• Quality milestone tracking for Volunteer Management Officers, measuring volunteer retention rates, training completion, and service hour contributions

• Precision work recognition for Grant Writers who maintain above-benchmark success rates in funding applications and compliance documentation

• Client satisfaction monitoring system for Crisis Support Workers, tracking response times, resolution rates, and follow-up care quality

• Craftsmanship awards for Social Enterprise Managers achieving sustainable operation metrics and social impact goals

• Zero-defect incentives for Program Directors maintaining perfect audit scores in service delivery and regulatory compliance

• Peer nomination platform for recognizing excellence in cross-functional collaboration and knowledge sharing

• Quality assessment tools for Fundraising Coordinators tracking donor retention rates and campaign effectiveness

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in program delivery quality metrics across all service areas

• 67% increase in volunteer retention through enhanced recognition and engagement

• 52% boost in staff satisfaction and reduced turnover in key program roles

• 78% higher success rates in grant applications through quality documentation

• 91% client satisfaction ratings across community service programs

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.