Scratchie Pro Plan

MELBOURNE NON-PROFITS QUALITY

Melbourne non-profits teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's non-profit sector faces unique challenges in maintaining consistent quality standards across diverse program delivery. With over 4,200 registered non-profits in Greater Melbourne managing $8.3B in annual funding, organizations struggle to implement effective quality control systems while operating under tight budgets. Program coordinators and case managers report difficulties in standardizing service delivery, tracking outcomes, and maintaining high performance across multiple locations and programs.

Melbourne's non-profit sector employs over 135,000 people and engages 500,000+ volunteers annually. Recent sector analysis shows quality management systems are a top priority, with 73% of organizations seeking improved performance tracking methods. Local regulatory requirements, including ACNC compliance and Victorian funding body standards, demand robust quality control systems.

Our Solution

Quality Excellence Recognition transforms how Melbourne non-profits approach quality management and staff recognition. Our comprehensive system helps organizations implement structured quality controls, reward exceptional service delivery, and maintain consistent standards across all programs. By focusing on measurable outcomes and specific quality metrics, non-profits can demonstrate value to stakeholders while motivating staff to exceed performance targets.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Customized quality tracking for case managers handling client assessments, including detailed documentation compliance and outcome measurement accuracy

• Recognition system for program coordinators who maintain 98%+ accuracy in grant reporting and acquittal documentation

• Performance bonuses for volunteer coordinators achieving exceptional volunteer retention rates and training completion metrics

• Quality excellence awards for fundraising teams exceeding donor stewardship quality standards and maintaining detailed CRM records

• Milestone recognition for social workers completing thorough needs assessments and maintaining detailed case notes

• Peer nomination system for community outreach workers demonstrating excellence in program delivery and client engagement

• Quality achievement tracking for administrative staff maintaining accurate financial records and compliance documentation

• Special recognition for crisis support workers maintaining high-quality service standards during peak demand periods

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% improvement in program delivery quality metrics across all service areas

• 67% increase in staff satisfaction and retention rates among program coordinators

• 52% reduction in documentation errors and compliance issues

• 89% boost in volunteer engagement and quality of service delivery

• 78% enhancement in stakeholder satisfaction with program outcomes

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.