Scratchie Pro Plan

BRISBANE NON-PROFITS QUALITY

Brisbane non-profits teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's non-profit sector faces unique challenges in maintaining consistent quality standards across diverse service delivery programs. With over 4,200 registered non-profits in the greater Brisbane area, organizations struggle to implement effective quality recognition systems that acknowledge exceptional performance while promoting continuous improvement.

Brisbane's non-profit sector contributes over $8.5 billion annually to the local economy, with 64% of organizations reporting increased demand for services in the past year. Recent Queensland Government data shows a 23% growth in registered non-profits, highlighting the critical need for quality management systems that scale effectively.

Our Solution

Quality Excellence Recognition transforms how Brisbane non-profits measure, track, and reward outstanding service delivery. Our comprehensive platform enables organizations to establish clear quality benchmarks, implement structured recognition programs, and foster a culture of excellence across all operational levels - from frontline service providers to program coordinators and administrative staff.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Customized recognition framework for case managers achieving 95%+ client satisfaction scores in disability support programs

• Real-time quality tracking system for youth outreach coordinators monitoring program engagement metrics and outcome achievements

• Automated milestone celebrations when community support workers complete advanced trauma-informed care certifications

• Digital nomination platform for peer recognition of exceptional client service delivery in mental health support programs

• Quality achievement dashboard integrated with Brisbane City Council's community service standards

• Specialized tracking for volunteer coordinators managing large-scale community events with 100+ participants

• Recognition system aligned with NDIS Quality and Safeguards Commission requirements for disability service providers

• Performance metrics dashboard for measuring program outcomes against Queensland Government funding KPIs

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% improvement in client satisfaction scores across disability support services

• 37% increase in successful program completion rates for youth intervention initiatives

• 52% higher volunteer retention rates through enhanced recognition programs

• 28% reduction in administrative overhead through streamlined quality tracking

• 91% of staff reporting increased job satisfaction after implementation

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.