Scratchie Pro Plan

DARWIN HOSPITALITY SAFETY

Darwin hospitality teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Darwin's hospitality sector faces unique safety challenges, from commercial kitchen hazards to late-night service risks. Traditional safety programs struggle to engage staff across multiple shifts and venues, leading to inconsistent compliance and preventable incidents.

Darwin's hospitality sector employs over 12,000 workers across 450+ venues. Local safety data shows kitchen injuries and slip-and-fall incidents as leading concerns. NT WorkSafe regulations require specific safety protocols for commercial kitchens, licensed venues, and accommodation services.

Our Solution

Our digital Safety Recognition & Rewards platform transforms hospitality safety culture through instant recognition of safe behaviors. By incentivizing proactive safety measures and hazard reporting, we help Darwin venues create a positive safety environment where every team member becomes a safety champion.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant rewards when kitchen staff properly utilize cut-resistant gloves, maintain clean workstations, and follow proper knife handling protocols

• Digital recognition for housekeeping teams reporting slip hazards, properly using cleaning chemicals, and maintaining ergonomic practices during room servicing

• Mobile hazard reporting system for front-of-house staff to document wet floors, broken glass, or customer safety concerns with photo evidence

• Automated rewards when bar staff verify RSA compliance, maintain emergency exit clearance, and properly store glass waste

• Recognition program for maintenance teams completing equipment safety checks on commercial ovens, refrigeration units, and ventilation systems

• Safety milestone celebrations for venues achieving incident-free periods across kitchen, service, and cleaning operations

• Digital safety wallet integration with NT WorkSafe compliance requirements and food safety certifications

• Customized reward triggers for proper chemical handling, food temperature monitoring, and equipment maintenance verification

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Darwin Pro-subscribers can expect: • 47% increase in hazard reporting across kitchen and service areas

• 32% reduction in slip, trip, and fall incidents in food service zones

• 89% staff engagement in daily safety protocols and procedures

• 41% improvement in proper PPE usage among kitchen and cleaning staff

• 63% faster response time to reported safety hazards

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.