Scratchie Pro Plan

SYDNEY HOSPITALITY QUALITY

Sydney hospitality teams achieve higher quality outcomes

Start Free Month, then $5/active user

The Challenge

Sydney's hospitality sector faces unprecedented challenges in maintaining consistent quality standards across venues. With over 4,500 restaurants and 2,000 accommodation providers competing for excellence, the need for structured quality recognition has never been greater.

Sydney's hospitality sector employs over 100,000 workers across 6,500+ venues. Recent market research shows 78% of venues struggle with maintaining consistent quality standards, while 64% report challenges in staff retention. Our program addresses these challenges through targeted recognition of excellence.

Our Solution

Our Quality Excellence Recognition program transforms how Sydney hospitality venues reward and celebrate exceptional craftsmanship. By focusing on specific role achievements - from executive chefs' culinary innovations to front-of-house service excellence - we create a culture of quality that drives business success.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Culinary Excellence Tracking: Recognize chef achievements in menu innovation, food safety compliance, and kitchen efficiency metrics including proper HACCP documentation and temperature control protocols

• Front-of-House Service Recognition: Reward floor staff for exceptional guest satisfaction scores, perfect wine service execution, and maintaining RSA compliance during peak service periods

• Venue Management Excellence: Track and reward successful health inspection scores, proper chemical storage compliance, and emergency response readiness

• Bar Service Quality Awards: Acknowledge bartenders for cocktail craftsmanship, speed of service metrics, and maintaining perfect glass washing temperature controls

• Kitchen Safety Recognition: Reward kitchen staff for proper knife handling procedures, maintaining clean workstations, and following correct food storage protocols

• Housekeeping Excellence Program: Recognize room attendants for perfect room inspection scores, proper chemical handling procedures, and maintaining NSW hygiene standards

• Guest Experience Champions: Award front desk staff for successful check-in procedures, emergency protocol knowledge, and maintaining guest privacy standards

• Maintenance Quality Recognition: Acknowledge engineering staff for preventive maintenance completion, proper equipment lockout procedures, and timely safety inspection documentation

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in guest satisfaction scores across participating venues

• 37% reduction in food safety incidents through enhanced quality protocols

• 52% increase in staff retention rates among recognized team members

• 89% engagement in quality improvement initiatives

• 41% reduction in customer service-related complaints

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.