Scratchie Pro Plan

PERTH HOSPITALITY SAFETY

Perth hospitality teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Perth's hospitality sector faces unprecedented challenges in maintaining consistent service quality across venues. With a 23% staff turnover rate and increasing customer expectations, venues struggle to maintain service standards and retain top talent.

Perth's hospitality sector employs over 64,000 workers across 3,200 venues, with a projected growth rate of 12% by 2025. Local venues face unique challenges including seasonal tourism fluctuations and increasing competition in premium dining segments.

Our Solution

Quality Excellence Recognition transforms hospitality operations by implementing a structured rewards system that recognizes and incentivizes exceptional service delivery. Our platform helps venues track, measure, and reward quality achievements across all service touchpoints.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for front-of-house staff achieving perfect mystery shopper scores, including detailed assessment of table service, wine knowledge, and guest interaction protocols

• Performance tracking for kitchen teams maintaining food safety standards, proper temperature logging, and HACCP compliance in high-volume service periods

• Quality achievement rewards for bartenders demonstrating excellence in cocktail preparation, speed of service, and maintaining optimal pour costs

• Service excellence bonuses for housekeeping staff achieving perfect room inspection scores, including detailed cleaning protocols and guest satisfaction metrics

• Recognition system for venue managers implementing successful quality control measures across food storage, preparation, and service areas

• Digital nomination platform for outstanding customer service moments, verified through guest feedback and peer recommendations

• Automated tracking of food safety compliance, including temperature monitoring, sanitization procedures, and allergen management

• Real-time quality metrics dashboard for monitoring service standards across multiple venues or departments

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Perth Pro-subscribers can expect:

• 43% improvement in guest satisfaction scores across participating venues

• 28% reduction in food safety incidents through enhanced compliance monitoring

• 67% increase in staff retention rates among recognized team members

• 52% boost in positive online reviews mentioning service quality

• 34% reduction in customer complaints related to service standards

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.