Scratchie Pro Plan

MELBOURNE HOSPITALITY QUALITY

Melbourne hospitality teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne's hospitality construction sector faces unique challenges in maintaining consistent quality standards across diverse projects. With the industry growing at 4.7% annually and over 2,300 active hospitality construction projects, maintaining exceptional craftsmanship while meeting tight deadlines has become increasingly complex. Quality defects and rework can cost up to 12% of project value, significantly impacting profitability and reputation.

Melbourne's hospitality construction sector is experiencing unprecedented growth, with $4.2 billion in active projects across the metropolitan area. Local contractors face unique challenges including heritage compliance requirements, strict acoustic regulations for CBD locations, and increasing demand for sustainable building practices. Our program addresses these specific market conditions while aligning with Victorian Building Authority standards and local council requirements.

Our Solution

Our Quality Excellence Recognition program transforms hospitality construction outcomes through targeted incentives that reward precision, craftsmanship, and attention to detail. By implementing structured quality milestones and recognition systems, we've helped Melbourne contractors reduce defect rates by 43% and improve first-time quality acceptance by 67%. Our platform integrates seamlessly with existing quality management systems while motivating teams to exceed standards.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Precision Craftsmanship Rewards for hospitality fitout specialists achieving zero defects in custom joinery installation, commercial kitchen equipment fitting, and acoustic ceiling systems

• Quality Milestone Tracking for commercial tilers completing large-format porcelain installation with perfect lippage control and grout consistency

• Client Satisfaction Bonuses when hotel renovation teams achieve perfect handover scores for guest room refurbishments, including detailed finishing work and FF&E installation

• Zero-Defect Incentives for mechanical services technicians completing commercial kitchen ventilation systems and cold room installations to exact specifications

• Craftsmanship Excellence Awards for heritage restoration teams achieving authentic period detail reproduction in listed Melbourne hotel properties

• Quality Performance Recognition for waterproofing specialists achieving perfect membrane installation in wet areas and rooftop entertainment spaces

• Precision Work Acknowledgment for glazing contractors completing curtain wall installations and decorative glass features with zero tolerance variances

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in quality defects across hospitality construction projects

• 67% improvement in first-time quality acceptance rates

• 89% increase in worker engagement with quality control procedures

• 52% decrease in rework costs on hotel renovation projects

• 94% client satisfaction ratings on completed hospitality installations

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.