Scratchie Pro Plan

BRISBANE HOSPITALITY QUALITY

Brisbane hospitality teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane's hospitality sector faces unprecedented challenges in maintaining consistent quality standards across food preparation, guest services, and facility maintenance. With over 4,200 establishments competing for excellence, the pressure to deliver flawless service while managing high staff turnover and increasing customer expectations has never been greater.

Brisbane's hospitality sector employs over 32,000 workers across 4,200+ establishments, with quality standards becoming increasingly crucial for competitive advantage. Local market research shows that establishments implementing structured quality recognition programs see an average 28% increase in customer satisfaction scores and 34% improvement in staff retention rates.

Our Solution

Quality Excellence Recognition transforms hospitality operations by incentivizing and rewarding zero-defect performance across all service touchpoints. Our platform enables real-time recognition of exceptional quality achievements, from perfect food safety compliance to outstanding guest satisfaction scores, creating a culture of excellence that drives continuous improvement.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant quality recognition when kitchen staff achieve perfect health inspection scores, including proper temperature logging, allergen management protocols, and HACCP compliance

• Digital excellence tracking for front desk staff maintaining 100% accuracy in guest check-in procedures, reservation management, and billing reconciliation

• Automated rewards when housekeeping teams complete room inspections with zero defects, including proper sanitization protocols, amenity placement, and maintenance reporting

• Real-time recognition for bartenders achieving perfect pour measurements, cocktail presentation standards, and inventory accuracy

• Quality milestone tracking for restaurant servers maintaining perfect order accuracy, food delivery timing, and guest satisfaction scores

• Precision work incentives for maintenance staff completing preventive checks on HVAC systems, kitchen equipment, and facility infrastructure

• Peer nomination system for recognizing exceptional quality in food presentation, guest interaction, and service recovery situations

• Brisbane-specific compliance tracking for food safety certifications, responsible service of alcohol, and local health department requirements

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in guest complaints related to service quality across all departments

• 67% improvement in first-time-right food preparation and presentation standards

• 89% increase in staff engagement with quality improvement initiatives

• 52% decrease in quality-related rework and waste in food service operations

• 95% compliance with Brisbane health and safety regulations across all service areas

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.