Scratchie Pro Plan

SYDNEY HOSPITALITY SUCCESS

Sydney hospitality teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Sydney's hospitality sector faces unique challenges in maintaining team motivation and celebrating project success. With high staff turnover rates of 17.9% and increasing operational demands, recognizing achievements and fostering team cohesion has become critical for sustainable growth.

Sydney's hospitality sector employs over 100,000 workers across 4,200+ venues, with a projected growth rate of 12.3% by 2025. Recent industry surveys show that 73% of Sydney hospitality venues struggle with staff retention, while 82% report challenges in maintaining team motivation during peak seasons.

Our Solution

Project Milestone Celebrations provides a comprehensive solution for Sydney's hospitality venues to recognize and reward team achievements. From kitchen equipment upgrades to successful menu launches, our platform helps celebrate every milestone while improving staff retention and operational excellence.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when kitchen teams complete major menu launches, including successful implementation of seasonal specials and dietary requirement adaptations

• Achievement tracking for front-of-house staff meeting service excellence metrics, including customer satisfaction scores and table turnover rates

• Milestone rewards for bar staff achieving mixology certification levels and implementing new cocktail programs

• Team celebration system for successful completion of health and safety audits, including kitchen compliance and food safety certifications

• Performance recognition for successful implementation of new POS systems and digital ordering platforms

• Special rewards for teams achieving perfect scores in mystery diner assessments and food critic reviews

• Automated celebration triggers when venues meet monthly revenue targets and cost control objectives

• Recognition program for successful completion of major venue renovations and equipment upgrades

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 42% improvement in staff retention rates across front and back of house positions

• 37% increase in team satisfaction scores during peak service periods

• 28% boost in operational efficiency metrics including table turnover and kitchen coordination

• 53% higher participation in training and development programs

• 31% reduction in staff absenteeism during high-season periods

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.