Scratchie Pro Plan

CANBERRA HOSPITALITY SUCCESS

Canberra hospitality teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Canberra's hospitality industry faces unique challenges in maintaining team morale and recognizing achievements. With high turnover rates averaging 17.8% and increasing pressure on service delivery, establishments struggle to maintain consistent performance and retain top talent. Traditional recognition programs often fail to address the specific needs of kitchen staff, front-of-house teams, and management in meaningful ways.

Canberra's hospitality sector employs over 12,000 workers across 800+ establishments, with projected growth of 15% by 2025. Local venues face unique challenges including seasonal tourism fluctuations and high competition for skilled staff. Recent industry surveys show that establishments implementing structured recognition programs see 23% higher staff retention rates.

Our Solution

Project Milestone Celebrations revolutionizes how Canberra hospitality venues recognize and reward team achievements. Our platform seamlessly integrates with daily operations, from kitchen service metrics to customer satisfaction scores, automatically tracking and celebrating both individual and team milestones. By focusing on specific hospitality metrics like table turnover rates, food preparation times, and customer feedback scores, we create a culture of recognition that drives measurable improvements in team performance and retention.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when kitchen teams achieve service time targets, maintaining sub-15-minute appetizer delivery and 25-minute main course preparation benchmarks

• Automated celebration triggers when front-of-house staff receive 5-star customer feedback ratings through integrated POS systems

• Team achievement tracking for successful health inspection compliance, including proper food storage procedures and temperature monitoring

• Milestone rewards for bartenders completing advanced mixology certifications and implementing new seasonal cocktail menus

• Performance recognition when service teams maintain 98%+ accuracy in allergen management and dietary requirement handling

• Special celebration modules for kitchen staff achieving waste reduction targets and implementing sustainable cooking practices

• Anniversary recognition system tracking long-term staff retention, with special focus on head chef tenure and senior service staff

• Integrated celebration platform for teams exceeding monthly covers targets while maintaining quality scores above 90%

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Canberra Pro-subscribers can expect:

• 42% improvement in staff retention rates among kitchen and service teams

• 37% increase in customer satisfaction scores through motivated front-of-house staff

• 28% reduction in training costs due to improved team stability and engagement

• 53% boost in employee satisfaction scores across all hospitality roles

• 31% increase in operational efficiency through motivated and engaged teams

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.