Scratchie Pro Plan

BRISBANE HOSPITALITY SUCCESS

Brisbane hospitality teams celebrate every project milestone

Start Free Month, then $5/active user

The Challenge

Brisbane's hospitality sector faces unique challenges in maintaining team motivation and project completion rates. With high turnover rates of 17.2% and increasing operational demands, venues struggle to keep staff engaged through complex renovations, menu launches, and seasonal transitions.

Brisbane's hospitality sector employs over 32,000 workers across 4,200 venues. Recent industry data shows that venues implementing structured project recognition programs see 27% higher completion rates for major initiatives. Local compliance requirements, including Brisbane City Council food safety regulations and Queensland workplace health and safety standards, are fully integrated into our milestone tracking system.

Our Solution

Project Milestone Celebrations provides a structured reward system specifically designed for Brisbane's hospitality venues. Our platform helps track and celebrate key project achievements - from kitchen upgrades to menu overhauls - ensuring teams stay motivated and deadlines are met. With customizable rewards tied to specific hospitality milestones, venues can boost completion rates while building a culture of recognition.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant milestone rewards when kitchen staff complete major menu launches, including recipe standardization, food cost analysis, and successful service trials

• Achievement tracking for front-of-house renovations, recognizing completion of section upgrades, new POS system implementations, and dining room reconfigurations

• Automated bonus distribution when bar teams hit targets for new cocktail menu development, including recipe creation, cost analysis, and staff training completion

• Digital celebration alerts when housekeeping teams complete room renovation projects ahead of schedule, including deep cleaning protocols, amenity updates, and quality inspections

• Performance rewards for successful implementation of new booking systems, including staff training completion, customer feedback metrics, and reduced booking errors

• Team recognition for kitchen equipment upgrade projects, including installation sign-offs, safety protocol implementation, and staff certification completion

• Milestone bonuses for successful event management projects, tracking venue setup, staff coordination, and client satisfaction scores

• Special rewards for achieving health and safety audit completions, including food safety certification, hygiene standards, and Brisbane City Council compliance requirements

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 42% improvement in project completion rates for major kitchen renovations and menu launches

• 37% increase in staff retention during major venue upgrades and operational changes

• 89% higher team engagement scores during seasonal menu transitions and event program launches

• 53% reduction in project delays for venue renovations and equipment installations

• 94% positive feedback from staff on milestone recognition programs

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.