Scratchie Pro Plan

LEVEL UP HEALTHCARE QUALITY IN SYDNEY

Sydney healthcare teams incentivise higher quality outcomes

Start Free Month, then $5/active user

The Challenge

Sydney's healthcare facilities face increasing pressure to maintain exceptional quality standards while managing high patient volumes and complex care requirements. Clinical staff struggle to receive recognition for their dedication to precision and excellence in patient care delivery.

Sydney's healthcare sector employs over 150,000 professionals across 11 major public hospitals and 24 private facilities. Recent NSW Health data shows increasing demand for quality excellence programs, with 73% of facilities seeking improved recognition systems for clinical staff. Local regulatory requirements include compliance with National Safety and Quality Health Service (NSQHS) Standards and specific NSW Health policies.

Our Solution

Our Healthcare Quality Excellence Recognition program provides a structured framework to identify, reward, and promote outstanding clinical craftsmanship across Sydney's medical facilities. From precise surgical technique to meticulous medication management, we help celebrate the highest standards of healthcare delivery.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Surgical Excellence Awards for operating room teams achieving perfect compliance with WHO Surgical Safety Checklist and maintaining zero surgical site infections across 50+ procedures

• Clinical Precision Recognition for nurses demonstrating exceptional IV insertion technique, maintaining 98%+ first-attempt success rates while following all aseptic protocols

• Patient Care Quality Incentives rewarding proper patient positioning, pressure injury prevention, and fall risk management according to NSW Health guidelines

• Medication Safety Achievement tracking for pharmacy staff maintaining zero dispensing errors while processing 500+ prescriptions daily

• Infection Control Champion recognition for environmental services staff achieving 100% compliance with terminal cleaning protocols and ATP testing standards

• Emergency Response Excellence awards for trauma teams demonstrating optimal Code Blue response times under 3 minutes with complete crash cart checks

• Laboratory Accuracy Recognition for pathology staff maintaining 99.9% testing precision while processing 1000+ samples daily

• Medical Device Management awards for biomedical engineers achieving 100% preventive maintenance completion rates on critical care equipment

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% improvement in clinical quality metrics across participating departments

• 37% increase in staff satisfaction and retention rates among recognized teams

• 28% reduction in preventable adverse events through enhanced focus on quality

• 92% engagement in continuous quality improvement initiatives

• 4.8/5 average patient satisfaction scores for recognized units

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.