Scratchie Pro Plan

MELBOURNE HEALTHCARE QUALITY

Melbourne healthcare teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Melbourne healthcare facilities face increasing pressure to maintain exceptional quality standards while managing high patient volumes and complex care requirements. Clinical staff struggle with documentation burden, procedure compliance, and maintaining consistent quality across shifts. Without proper recognition of excellence, healthcare workers can become discouraged, leading to reduced attention to detail and potential compromises in patient care quality.

Melbourne's healthcare sector employs over 280,000 professionals across 62 public hospitals and 79 private facilities. Recent Victorian Healthcare Association data shows a growing focus on quality improvement initiatives, with 73% of facilities implementing new quality recognition programs in the past year. Local healthcare providers face unique challenges including high patient volumes in major medical centers and the need to maintain consistent quality standards across diverse cultural communities.

Our Solution

Our Healthcare Quality Excellence Recognition program transforms clinical quality management through targeted rewards for exceptional workmanship. By recognizing and incentivizing precise adherence to medical procedures, proper documentation, and outstanding patient care, we help Melbourne healthcare facilities build a culture of excellence. Our platform integrates seamlessly with existing quality management systems while providing immediate recognition for exemplary clinical performance.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when nurses complete thorough patient handovers including vital signs documentation, medication reconciliation, and care plan updates

• Quality rewards for pathology technicians achieving zero specimen labeling errors and maintaining precise temperature control in specimen storage

• Performance tracking for surgical teams maintaining perfect surgical instrument counts and sterile field protocols

• Recognition system for pharmacy staff achieving 100% accuracy in medication dispensing and proper handling of controlled substances

• Automated rewards when radiologists complete comprehensive imaging reports within target timeframes while maintaining diagnostic accuracy

• Quality excellence badges for infection control specialists achieving perfect scores in hand hygiene audits and PPE compliance checks

• Recognition program for emergency department staff maintaining rapid triage response times while ensuring accurate patient assessment documentation

• Milestone awards for medical equipment technicians completing preventive maintenance on critical care devices including ventilators, infusion pumps, and patient monitors

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Melbourne Pro-subscribers can expect:

• 43% reduction in medication administration errors across participating hospitals

• 67% improvement in clinical documentation completeness and accuracy

• 89% increase in staff compliance with infection control protocols

• 52% enhancement in patient satisfaction scores related to care quality

• 78% boost in timely completion of clinical quality audits

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.