Scratchie Pro Plan

BRISBANE HEALTHCARE QUALITY

Brisbane healthcare teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane healthcare facilities face increasing pressure to maintain exceptional quality standards while managing high patient volumes and complex care requirements. Staff burnout, documentation errors, and compliance gaps can impact patient outcomes and satisfaction scores.

Brisbane's healthcare sector employs over 85,000 professionals across 23 major hospitals and numerous specialty clinics. Recent Queensland Health data shows a 12% increase in patient presentations, highlighting the critical need for maintaining quality standards under growing workload pressure. Local facilities report challenges in staff retention and maintaining consistent care standards across departments.

Our Solution

Our Quality Excellence Recognition program helps Brisbane healthcare organizations create a culture of precision and excellence through targeted rewards for exceptional clinical care, accurate documentation, and adherence to best practices. By recognizing and incentivizing quality achievements, we help facilities reduce errors, improve patient satisfaction, and boost staff engagement.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition when nurses complete thorough medication reconciliation protocols, including cross-checking drug interactions and documenting administration times in EMR systems

• Quality rewards for pathology technicians achieving 99.9% accuracy in specimen handling, labeling, and processing according to NATA standards

• Excellence tracking for radiographers maintaining precise positioning and exposure protocols while minimizing radiation dose across CT, MRI, and X-ray procedures

• Recognition system for surgical teams achieving zero surgical site infections through proper sterile technique and instrument handling

• Performance rewards when emergency department staff meet critical door-to-needle times for stroke and cardiac presentations

• Quality milestone tracking for ward nurses maintaining perfect patient identification protocols and medication safety checks

• Peer nomination platform for recognizing exceptional infection control practices in handling isolation rooms and proper PPE protocols

• Achievement tracking for pharmacy staff maintaining 100% accuracy in medication dispensing and inventory management

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in medication administration errors across participating facilities

• 37% improvement in patient satisfaction scores related to care quality

• 52% increase in staff compliance with clinical documentation requirements

• 89% engagement rate in quality improvement initiatives

• 28% decrease in adverse events related to procedural errors

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.