Scratchie Pro Plan

SYDNEY GOVERNMENT QUALITY

Sydney government teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney government agencies face increasing pressure to maintain exceptional quality standards while managing complex infrastructure projects, public services, and administrative operations. Traditional recognition programs often fail to address the unique challenges of government workmanship, including strict compliance requirements, public accountability, and the need for precision in critical services.

Sydney's government sector employs over 150,000 workers across various departments and agencies. Recent data shows a 23% increase in quality-related incidents in public infrastructure projects, highlighting the critical need for enhanced quality control measures. Local government agencies report spending an average of $2.3 million annually on rework due to quality issues, while facing increasing public scrutiny over service delivery standards.

Our Solution

Quality Excellence Recognition revolutionizes how Sydney government agencies reward and promote outstanding workmanship. Our platform specifically addresses public sector needs with customized recognition programs for infrastructure maintenance teams, administrative staff, and public service delivery personnel. By focusing on measurable quality metrics and compliance standards, we help government organizations foster a culture of excellence while maintaining transparency and accountability.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for Infrastructure Maintenance Officers who achieve zero defects in road surface repairs, including proper compaction testing, asphalt temperature monitoring, and joint sealing verification

• Quality milestone tracking for Building Services Teams completing preventive maintenance tasks on HVAC systems, fire safety equipment, and emergency backup generators in government facilities

• Automated recognition when Environmental Health Officers complete thorough food safety inspections, including temperature monitoring, hygiene assessments, and compliance documentation

• Precision work incentives for Civil Engineers achieving quality benchmarks in public infrastructure projects, including bridge maintenance, stormwater system upgrades, and road safety improvements

• Peer nomination system for Records Management Officers maintaining accurate digital archives, ensuring proper document classification, retention schedules, and security protocols

• Client satisfaction bonuses for Customer Service Officers achieving excellence in permit processing, including development applications, business licenses, and community event permits

• Zero-defect rewards for Facilities Maintenance Teams completing building safety inspections, emergency lighting checks, and fire system testing according to NSW regulations

• Quality achievement tracking for Planning Officers maintaining accuracy in zoning assessments, development application reviews, and heritage conservation compliance

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% reduction in infrastructure maintenance rework through improved quality control processes

• 67% increase in first-time-right completion of building maintenance tasks

• 89% improvement in document processing accuracy across administrative departments

• 52% boost in employee satisfaction with quality recognition programs

• 78% decrease in quality-related public complaints across government services

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.