Scratchie Pro Plan

PERTH GOVERNMENT SAFETY

Perth government teams achieve 50% safer workplaces

Start Free Month, then $5/active user

The Challenge

Perth government agencies face increasing pressure to maintain exceptional service quality while managing limited resources and growing public expectations. Traditional recognition programs often fail to effectively motivate staff or drive meaningful improvements in service delivery.

Perth's government sector employs over 150,000 public servants across state and local agencies. Recent workforce surveys indicate 67% of employees seek better recognition for quality work, while 72% believe improved performance tracking would enhance service delivery. Local government authorities report a 23% increase in service demand over the past year, highlighting the need for efficient quality management systems.

Our Solution

Quality Excellence Recognition provides a comprehensive, data-driven platform specifically designed for government organizations in Perth. Our program helps agencies identify, celebrate, and replicate outstanding performance while fostering a culture of continuous improvement across all departments.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Automated recognition system for Department of Planning officers who complete thorough development application assessments within statutory timeframes while maintaining 100% compliance with State Planning Framework requirements

• Performance tracking dashboard for City Rangers conducting property inspections, measuring metrics like thorough documentation of compliance issues and timely follow-up with property owners

• Digital nomination platform for Treasury analysts who demonstrate excellence in budget forecasting accuracy and detailed financial modeling for major infrastructure projects

• Achievement milestones for Environmental Health Officers completing food safety inspections with comprehensive documentation and proper enforcement of Food Standards Code requirements

• Quality assessment tools for Building Surveyors conducting detailed structural assessments and ensuring full compliance with the Building Code of Australia

• Recognition system for Records Management Officers maintaining proper document control and achieving zero non-conformances in annual audits

• Performance metrics for Customer Service Officers resolving citizen inquiries within first contact while maintaining 95%+ satisfaction ratings

• Automated tracking of Infrastructure Maintenance Teams completing preventive maintenance tasks according to asset management schedules

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Perth Pro-subscribers can expect:

• 43% improvement in first-time resolution rates for citizen service requests across participating departments

• 37% reduction in processing times for development applications while maintaining quality standards

• 92% employee engagement in continuous improvement initiatives

• 28% decrease in compliance-related incidents across regulatory functions

• 41% increase in positive citizen feedback on service quality

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.