Scratchie Pro Plan

BRISBANE GOVERNMENT QUALITY

Brisbane government teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Brisbane government departments face increasing pressure to maintain exceptional quality standards while managing complex infrastructure projects, public services, and administrative processes. Traditional recognition programs often fail to address the unique challenges of government workmanship, from maintaining heritage buildings to ensuring precise documentation in regulatory compliance.

Brisbane's government sector employs over 34,000 workers across various departments, with a projected growth rate of 5.2% annually. Recent quality management initiatives have highlighted the need for improved recognition systems, particularly in infrastructure maintenance and administrative excellence. Local government spending on quality improvement programs has increased by 23% since 2022.

Our Solution

Quality Excellence Recognition revolutionizes how Brisbane government departments reward and incentivize superior workmanship. Our platform specifically addresses the unique quality requirements across various government sectors, from infrastructure maintenance to administrative excellence, with customized recognition programs that align with Brisbane City Council's quality management framework.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for Building Services Officers when completing detailed condition assessments of heritage-listed buildings, including structural integrity checks, heritage feature documentation, and preservation recommendations

• Quality milestone tracking for Civil Engineers achieving zero defects in road infrastructure projects, including asphalt testing, compaction verification, and drainage system inspections

• Precision work recognition for Records Management Officers maintaining perfect accuracy in legislative document control, including proper classification, retention scheduling, and disposal authority compliance

• Client satisfaction bonuses for Customer Service Officers achieving excellence in permit processing, including development applications, food licenses, and business permits with zero errors

• Craftsmanship awards for Parks and Gardens Officers demonstrating exceptional skill in heritage garden maintenance, including specialized pruning techniques and historical landscape preservation

• Zero-defect incentives for Infrastructure Maintenance Teams completing water main repairs with perfect pressure testing results and minimal service disruption

• Peer nomination system for Planning Officers achieving excellence in development assessment reports, including comprehensive environmental impact studies and heritage preservation considerations

• Quality compliance rewards for Environmental Health Officers maintaining perfect inspection scores across food safety audits and public health assessments

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Brisbane Pro-subscribers can expect:

• 43% reduction in documentation errors across government departments

• 67% improvement in first-time quality approval rates for infrastructure projects

• 89% increase in employee satisfaction with quality recognition programs

• 52% decrease in rework requirements for municipal construction projects

• 94% compliance rate with Brisbane City Council quality standards

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.