Scratchie Pro Plan

SYDNEY FINANCE & BANKING QUALITY

Sydney finance & banking teams achieve 50% fewer defects

Start Free Month, then $5/active user

The Challenge

Sydney's finance and banking sector faces increasing pressure to maintain impeccable quality standards while managing complex regulatory requirements. Financial institutions struggle with consistency in customer service delivery, accuracy in transaction processing, and compliance with evolving ASIC and APRA regulations.

Sydney's financial district, centered in the CBD, hosts over 60 major banks and financial institutions employing more than 75,000 professionals. Recent APRA data shows a 15% increase in regulatory requirements, making quality excellence programs increasingly crucial for maintaining compliance and operational standards.

Our Solution

Our Quality Excellence Recognition program transforms banking operations by incentivizing precision work and exceptional quality standards. By focusing on specific banking processes, from mortgage documentation to investment advisory services, we help financial institutions achieve measurable improvements in accuracy, compliance, and customer satisfaction.

Trusted by Industry Leaders

Features

Everything you need to build a positive safety culture

Scratchie Pro brings powerful features to help you recognize and reward safe behaviors, track engagement, and drive lasting change.

• Instant recognition for Investment Advisors achieving perfect compliance scores on ASIC-mandated documentation and client risk assessments

• Quality tracking system for Mortgage Processors maintaining zero-defect rates in loan application processing and verification procedures

• Performance rewards for Transaction Specialists demonstrating excellence in AML/CTF compliance checks and fraud prevention protocols

• Recognition program for Branch Managers achieving superior audit scores in cash handling procedures and vault security protocols

• Peer nomination system for Financial Analysts delivering exceptional quality in investment reports and market analysis documentation

• Achievement tracking for Risk Assessment Officers maintaining perfect accuracy in credit risk evaluation and documentation

• Quality milestone rewards for Compliance Officers achieving perfect scores in AUSTRAC reporting and regulatory submissions

• Excellence recognition for Private Banking Specialists maintaining perfect KYC documentation and client portfolio management records

Recognition Tools

Points-based Recognition

Reward safe behaviors with customizable point values that users can collect and track.

Cash Rewards

Optional cash incentives to boost motivation and engagement (add funds when you're ready).

Team Challenges

Create group-based safety goals and incentives to build team accountability.

Analytics & Reporting

Comprehensive Dashboards

Get full visibility into safety metrics, engagement levels, and recognition patterns.

ROI Measurement

Track the impact of your recognition program on safety outcomes and culture.

Custom Reports

Generate and export reports tailored to your organization's specific needs.

Administration

Multi-site Management

Manage multiple locations with site-specific settings and permissions.

Custom Branding

Make Scratchie your own with your company's logo and colors.

Role-based Permissions

Set appropriate access levels for administrators, supervisors, and workers.

Optional Cash Rewards

Supercharge recognition with cash rewards

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Fund your rewards wallet

While Scratchie works great with points alone, you can add cash rewards whenever you're ready to take recognition to the next level.

Set award limits and controls

Define who can give cash awards and set maximum values to keep your budget predictable.

Give instant recognition

Supervisors can recognize safe behaviors on the spot with immediate cash rewards.

Track impact and results

Monitor award patterns and measure the effectiveness of your recognition program.

Create Your Business Case

Our Sydney Pro-subscribers can expect:

• 43% reduction in documentation errors across mortgage processing departments

• 67% improvement in first-time-right rates for regulatory compliance submissions

• 89% increase in employee satisfaction scores among recognition program participants

• 52% decrease in customer complaints related to service quality and accuracy

• 78% enhancement in internal audit scores for quality compliance

FAQs

Common questions

Everything you need to know about Scratchie Pro.

What counts as an "active user"?

An active user is anyone who submits a Convo Card or gives/receives an award during the billing period. Users who only log in but don't take any actions aren't counted toward your bill.

How does the free trial work?

Your first month of Scratchie Pro is completely free, with full access to all features. After your free month, you'll only be charged based on the maximum number of active users from that month at $5 per user.

Do I need to use cash rewards?

No, cash rewards are completely optional. Scratchie works great with just points-based recognition. You can add cash rewards later if and when you're ready.

How do cash rewards work?

Cash rewards are optional. If you choose to use them, you fund a rewards wallet that supervisors can use to give cash rewards to workers. There's a 10% fee (5% on deposits + 5% on awards) to cover payment processing and transfers.

Can I cancel anytime?

Yes, you can cancel your subscription at any time without any penalties. If you cancel during your free month, you won't be charged at all.

Is Scratchie secure?

Yes, Scratchie is built with enterprise-grade security. We're ISO27001 certified and use industry-leading encryption and security practices to protect your data.

How long does it take to set up?

Most customers are up and running with Scratchie Pro in less than an hour. Our streamlined onboarding process makes it easy to add your first site and start recognizing safe behaviors right away.

FAQs

What our customers say

Don't just take our word for it. Hear from organizations that have transformed their safety culture with Scratchie Pro.

Our record this year in terms of safety is outstanding. It's probably the best start to the year that we've had and I think Scratchie's played a huge part in making that happen as well.

Debbie Elliott

General Manager

Narellan Pools

We have implemented Scratchie on several of our projects, including a high-tech manufacturing facility and a data centre, and the results have been remarkable.